Technical Support Professional

1 day ago


Gold Coast, Queensland, Australia beBeeTechnical Full time $72,000 - $96,000
IT Helpdesk Specialist

We are seeking a dedicated and skilled IT professional to provide timely and effective assistance to employees. As a vital member of our support team, you will ensure that all computer systems operate smoothly.

Key Responsibilities:
  • Respond to user-reported issues via email or ticketing system.
  • Provide basic troubleshooting for laptops, desktops, printers, and mobile devices.
  • Support user accounts and access management (e.g., password resets, profile setup).
  • Assist with setup and configuration of devices for new employees.
  • Maintain documentation of issues and resolutions in the support system.
  • Escalate unresolved or complex issues to Tier II support when necessary.
  • Track and update IT inventory when assigning or receiving devices.
Required Skills and Qualifications:
  • Bachelor's degree in IT, Computer Science, or related field.
  • 0-2 years of hands-on experience in a helpdesk or technical support role.
  • Good understanding of Windows operating system.
  • Basic knowledge of networking (Wi-Fi, LAN, IP addressing).
  • Strong communication skills and problem-solving mindset.
  • Ability to stay calm and helpful under pressure.
Why This Role Matters:

This position plays a crucial role in ensuring seamless operation of our computer systems. Your expertise will directly impact employee productivity and job satisfaction.



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