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Chief Information Technology Services Officer
2 weeks ago
We are seeking an accomplished IT support specialist to provide top-notch technical assistance to our staff.
Key Responsibilities:- Respond promptly to user-reported issues via email, phone, or ticketing system.
- Provide expert-level troubleshooting for laptops, desktops, printers, and mobile devices.
- Support user accounts and access management (e.g., password resets, profile setup).
- Assist with setup and configuration of devices for new employees.
- Maintain accurate documentation of issues and resolutions in the support system.
- Elevate unresolved or complex issues to Tier II support when necessary.
- Track and update IT inventory when assigning or receiving devices.
- Bachelor's degree in IT, Computer Science, or a related field.
- 0-2 years of hands-on experience in a helpdesk or technical support role.
- Strong understanding of Windows.
- Basic knowledge of networking (Wi-Fi, LAN, IP addressing).
- Exceptional communication skills and a problem-solving mindset.
- Ability to remain calm and helpful under pressure.
- Experience with Google Workspace or Microsoft 365.
- Familiarity with a ticketing system (e.g., Freshdesk, Jira, or Zendesk).
- Eagerness to learn and grow in a fast-paced environment.
