Network Officers

1 week ago

Gold Coast, Queensland, Australia Kinetic Full time
Overview

Network Officers - Gold Coast role at Kinetic

Location: Molendinar or Coomera depots, Gold Coast.

Network Officers play a critical front-line role in customer service, revenue protection, transport information, and passenger and driver safety. You will engage with diverse audiences, including school children, and navigate various scenarios that require quick thinking and empathy with a customer-service approach.

You will travel on the bus network and provide a presence at bus stops and transport interchanges. You will work with a partner in a team of 25 and wear a uniform that includes a body camera. This role operates on a rotating roster including day and afternoon shifts, with some weekend work.

This is a permanent full-time position. Four positions are available.

Responsibilities
  • Provide high-quality customer service and assistance to passengers travelling on local services and the broader Translink network
  • Educate customers about the use of ticketing products and the Translink network
  • Participate in community engagement programs or activities
  • Checking customers have paid for the service
  • Issuing Penalty Infringement and Warning Notices
  • Enhance passenger and driver safety by maintaining a visible presence onboard bus service
  • Complete daily reports on activities and incidents
Skills and Attributes
  • Excellent communication skills and ability to build rapport
  • The ability to remain calm in tense situations and exercise good judgment
  • Conflict resolution skills and the ability to de-escalate and resolve situations
  • Teamwork
  • Well-presented, polite and courteous
  • Assertive and able to ask customers
  • Ability to follow set procedures and policies
  • Ability to work with minimal supervision
  • Ability to write reports
Requirements
  • Shortlisted candidates will be required to pass medical and psychological pre-employment testing and police background check.
Employment details
  • Employment type: Full-time
  • Seniority level: Entry level
  • Number of positions: 4
  • Shifts: Rotating roster including day and afternoon shifts, with some weekend work
  • Depots: Molendinar or Coomera
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