Network Officers Supervisor

3 days ago

Gold Coast, Queensland, Australia Kinetic Full time $100,000 - $120,000 per year

Are you a motivated leader with a strong commitment to safety, community engagement, and customer service? We're looking for a
Network Officer Supervisor
to lead a team of 25 Network Officers who help keep Queensland's public transport system safe, efficient and customer-focused.

About The Role
As a Network Officer Supervisor, you will provide day-to-day leadership and support to a dedicated team responsible for ensuring a safe and seamless experience for passengers across the bus and wider public transport network. You will play a key role in maintaining network integrity, improving fare compliance, and partnering with agencies to uphold safety and service standards.

You'll be responsible for guiding and supporting your team in the following core functions:

  • Oversee revenue protection activities in line with relevant legislation and internal strategies.
  • Support the team to perform ticket, checks, issue infringement/warning notices, and prepare accurate reports on fare evasion trends.
  • Collaborate with internal stakeholders and external partners such as Queensland Rail, local councils, and the Queensland Police Service to ensure consistent and fair enforcement.
  • Drive a proactive safety-first culture among the team.
  • Support and coach your team in managing conflict with professionalism and integrity.
  • Prepare and oversee the preparation of detailed, accurate, and honest reports on incidents.

About You
To be successful in this role, you'll bring:

  • Proven leadership experience in a dynamic, public-facing environment
  • Strong interpersonal and community engagement skills, including the ability to communicate effectively across diverse backgrounds.
  • Sound judgment and the ability to interpret and apply legislation.
  • A calm and confident approach to managing incidents, conflict, and safety risks.
  • A commitment to team development and operational excellence.

Why Join Us?

  • Lead a team that helps shape the safety, integrity and experience of Queensland's public transport system.
  • Collaborate with a diverse range of partners.
  • Be part of a supportive and purpose-driven environment that values safety, service and accountability

Ready to lead a team making a real impact?

Apply today and help keep our network moving safely and responsibly.

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