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Network Representatives
3 weeks ago
As a network officer, you will be part of a critical front-line team that delivers customer service, revenue protection, transport information and passenger and driver safety.
You will engage with diverse audiences including school children and navigate various scenarios requiring quick thinking and empathy using a customer-service approach.
This is a permanent full-time position available to join our workforce.
Main Responsibilities:- Deliver high-quality customer service and assistance to passengers
- Educate customers about the use of ticketing products and the network
- Maintain passenger and driver safety by being visible onboard buses
- Submit daily reports on activities and incidents
- Excellent communication skills to build rapport
- The ability to remain calm in tense situations and exercise good judgment
- Conflict resolution skills to de-escalate and resolve situations
- Teamwork and ability to work with minimal supervision
- Candidates will be required to pass medical and psychological pre-employment testing and police background check