Technical Consultant, ICT Infrastructure

3 weeks ago

Melbourne, Victoria, Australia ETHAN Full time
Technical Consultant, ICT InfrastructureTechnical Consultant, ICT Infrastructure

1 day ago Be among the first 25 applicants

Job Type: Permanent - Full Time

Location: Melbourne

Job Category: Information Technology

Open to Sydney , Melbourne and Brisbane locations

When the rest of the world is headed left, Ethan goes right. We're more than an IT, telco, and cloud provider, we're disruptors and game-changers—we're the kids in the class always doodling, creating, and innovating. Can you relate?

This is more than a Technical Consultant role. This role offers opportunity to utilise your technical understanding, leadership capability, and a proactivemindset to ensure successful outcomes for both the client and our teams. We're looking for someone who's going to take on our ethos and help shape the future of our industry.

Being an integral part of our Professional Services engineering team, you'll benefit from taking ownership and leading the team to deliver architecture, design, and delivery of complex data centre infrastructures for our customers.

You'll also live and breathe our 10 commandments* (see More Than an Appendix below).

Job Description

MORE THAN A ROLE

Our role descriptions aren't the norm. This is what we're looking for:

A commercially savvy and customer-focused Consultant, with some of your responsibilities include the following:

  • Seek out and analyse customer requirements to determine the best solution for their business problems, including discussing directly with customer management
  • Conduct user requirement analysis and make recommendations that impact technical solutions
  • Undertake tasks requiring analysis of multiple technical alternatives, diagnosis and problem solving, then qualifying the product/service fit and defining support needs
  • Define major technical solutions involving product and/or deployment and/or support services for clients or prospective clients enabling them to determine effective IT investment strategies
  • Develop and maintain key artifacts such as transition plans, runbooks, operating procedures, design documents (HLD/LLD, As-Builts), and knowledge base articles.
  • Ensure documentation is version-controlled, audit-ready, and aligned with compliance and governance standards.
  • Manage client expectations prior to delivery of major solutions, strategies, and architectures
  • Lead cross-functional teams through the full lifecycle of service transition and transformation.
  • Translate complex technical concepts into accessible content for both technical and non-technical stakeholders.
  • Take accountability for outcomes, proactively identifying and resolving issues.
  • Drive continuous improvement and innovation across project delivery.
  • Embed security best practices into all aspects of transition and transformation and promote a security-first mindset across teams and deliverables

Desired Skills And Experience

THE ABSOLUTE-MUSTS
  • End-to-end experience in IT services transition and transformation
  • Experience working in project-focussed role/s with robust hands-on technical experience Data Centre and Cloud (Azure, AWS) solutions, design, implementation, and documentation
  • Extensive hands-on experience with Windows Server environments, including Windows Failover Clustering and SQL server setup.
  • Strong working knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and MEM.
  • Experience with M365 administration, security and compliance features, and user lifecycle management.
  • Specialise in a technical area of data centre and service provider solutions, but comfortable discussing a broad range of IT services and solutions
  • Ability to learn technical concepts quickly and maintain a broad knowledge of industry trends and technology solutions in the market that may impact solution architecture
  • Strong stakeholder management skills and an ability to converse with those at the C-Suite level and IT Managers
  • Excellent documentation skills to create clear, structured, and comprehensive documentation across all phases of IT service transition and transformation.

Think you can fit more than a mould? Reach out, get in contact, arrest us with your professional rap sheet. Did we mention we're looking for diversity? If you're Aboriginal or Torres Strait Islander, we'd strongly advise you to apply.

MORE THAN AN APPENDIX (IT'S A LIFESTYLE)
  • Professionalism and poise: Maintaining a dignified and professional demeanour across all interactions.
  • Client-centric excellence: Delivering results that prioritise our clients' needs and ensuring their end-to-end journey is nothing short of exceptional.
  • Elevating the company's success (not just your own): Understanding that we all win together.
  • Extraordinary dedication: An eagerness to go beyond industry standards and expectations.
  • Innovative mindset: A natural inclination to think creatively and a desire to collaborate with others who share this same perspective.
  • Adaptive agility: Being versatile and responsive to the ever-changing technology landscape.
  • A commitment to crafting new realities: Cultivating opportunities and creating positive experiences between colleagues, clients, and everyone you encounter.
  • Continuous learning: An insatiable appetite for knowledge and skill enhancement, ensuring you're always at the forefront of your field.
  • Empathetic engagement: Building strong, genuine connections with clients and team members by putting in the time to understand their perspectives and needs.
  • Sustainability awareness: A consciousness about the impact of our actions on the environment and society, aiming for sustainable business practices.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

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