Broker Support

4 weeks ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time
About The Company

Join one of Australia's leading brokerages, backed by a team of certified specialists and recognised with multiple industry awards. Our client is passionate about helping thousands of homeowners and investors achieve their financial dreams - from buying their very first home, upgrading, or building a strong investment portfolio.

Renowned for their high-volume settlements, seamless processes, and client-first approach, this brokerage is all about delivering excellence from start to finish. If you thrive in a fast-paced, professional, and supportive environment, this is the place for you

The Role

We're on the hunt for a driven and detail-oriented Loan Processor to join this dynamic Wollongong team. This is a pivotal role - you'll be the engine room that keeps loan applications moving smoothly, working hand-in-hand with brokers, lenders, and clients to ensure settlements happen without a hitch.

Think of yourself as the glue that holds the process together - keeping everything compliant, accurate, and running on time. No two days will be the same, and you'll love the satisfaction of helping clients reach that exciting settlement milestone.

What You'll Be Doing
  • Preparing and reviewing loan applications, making sure every detail is spot on.
  • Collecting client information and liaising with lenders to keep files moving.
  • Being the go-to person for clients - updating them, answering queries, and keeping the process stress-free.
  • Coordinating settlements with solicitors, brokers, and lenders to hit deadlines.
  • Managing high volumes of applications while maintaining accuracy and compliance.
  • Ensure all loan applications comply with regulatory and company policies, including responsible lending and NCCP requirements.
  • Solving problems proactively and keeping things running smoothly under pressure.

What We're Looking For:
  • Prior experience in loan processing (brokerage preferred).
  • Knowledge of residential, investment, and commercial lending criteria.
  • Excellent organisational skills - you can juggle multiple files with ease.
  • A client-focused communicator who builds trust and rapport quickly.
  • CRM/mortgage software experience (preferred).
  • Sharp attention to detail and a love for accuracy.

The Perks
  • Competitive salary.
  • Be part of a supportive, tight-knit team that genuinely cares.
  • Ongoing professional development and career growth.
  • Work with a fast-growing, award-winning brokerage that's setting the standard in the industry.

Please note: Successful applicants will be required to complete a Police Check and Credit Record Assessment.

Additional Information
  • Amazing Team Culture and Career growth
  • End-to-end loan processing for residential, investment, SMSF, and off-the-plan
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