Transport Execution Coordinator

4 weeks ago

Melbourne, Victoria, Australia JB Hi-Fi Full time
Overview

Transport Execution Coordinator at JB Hi-Fi Group. You will be responsible for coordinating all bulky deliveries to both customers and stores, with end-to-end visibility of all last-mile activities. This role also includes monitoring the movement of bulky items and handling logistics and customer service activities, such as responding to inquiries, supporting delivery personnel, and addressing complaints in a prompt and courteous manner.

Key Responsibilities
  • Participating in the implementation of Standard Operating Procedures (SOPs), ensuring a clean and safe operating environment.
  • Supporting carrier management through upskilling, KPI compliance and preparing reporting (end of day / weekly / monthly).
  • Coordinating with stores, the customer service team and carriers to provide timely resolutions to customer service matters.
  • Following up on orders and promptly notifying customers of any delay or issue related to their order.
  • Liaising with the warehouse team to rectify inventory/shipment errors.
  • Maintaining strong relationships with the Customer Service team by responding to all customer requests in a courteous and efficient manner.
Qualifications
  • 2+ years of logistics experience desirable
  • Retail & E-Commerce experience desirable
  • General knowledge of software including Microsoft Office Suite, warehouse software (e.g. Oracle, SAP, AS400) and other logistics-related software
  • Must be available to work Tuesday to Saturday, 6am to 2pm
Why join JB Hi-Fi Group
  • Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
  • Competitive remuneration with potential sales commission and other incentives.
  • Access to career opportunities and comprehensive training and development programs across the JB Hi-Fi Group.
  • Fantastic discounts across the group, including VIP supplier pricing and promotions.
  • 12 weeks paid parental leave for eligible primary carers and flexible, hybrid working models for eligible roles.
  • Employee Assistance Program (EAP) with counselling and wellbeing resources for staff and families.
  • Helping Hands workplace giving program supporting community partners.
  • Sustainability commitments including a goal of net zero carbon emissions by 2030.
Additional Information

If you are interested in this opportunity, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply


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