Client Solutions Specialists

3 weeks ago

Brisbane, Queensland, Australia SS&C Technologies Full time

Join to apply for the Client Solutions Specialists - IFL role at SS&C Technologies

About SS&C Technologies

SS&C Technologies, headquartered in Windsor, Connecticut, is a leading financial services and healthcare technology company with over 27,000 employees across 35 countries. We serve more than 20,000 clients worldwide, including large corporations and small to mid-market firms, providing expertise, scale, and innovative technology solutions.

Why Join Us?
  • Flexible Hybrid Work Model
  • Competitive Benefits: Income Protection, Salary Continuance
  • Work/Life Balance: Flexible Time Off
  • Wellbeing: Private Health Insurance discounts, Paid Parental Leave, Death & TPD Insurance
  • Diversity & Inclusion: We celebrate and thrive on diversity
  • Additional Perks: Discounts on fitness, travel, and more
Role Responsibilities

We are seeking 15 enthusiastic, client-focused individuals to join our team as Client Solutions Specialists. In this role, you will be the first point of contact for clients and financial advisers, delivering exceptional service via phone, email, and web chat. Your tasks will include:

  1. Handling inbound calls and emails
  2. Providing accurate support on superannuation, insurance, investments, and pensions
  3. Addressing inquiries and resolving issues professionally
  4. Maintaining accurate records of client interactions
  5. Collaborating with team members to meet performance targets
  6. Upholding company values and service standards
Candidate Requirements
  • Excellent communication skills, both verbal and written
  • Strong interpersonal skills and a passion for helping others
  • Positive attitude and commitment to service excellence
  • Willingness to learn and adapt to new systems and processes
  • Availability for a rotating schedule between 8 am and 8 pm, Monday to Friday
  • Comfort with hybrid work (minimum 2 days in-office per week)
  • Locations: Docklands (VIC), Parramatta (NSW), Wollongong (NSW), Brisbane (QLD), Hobart (TAS)
  • No prior financial experience required; comprehensive training provided
  • Interest or background in superannuation, insurance, investments, and pensions
Additional Information

We encourage applications from diverse backgrounds to enrich our team. To apply, please visit our Careers page at www.ssctech.com/careers. We do not accept unsolicited resumes from recruitment agencies unless explicitly requested.

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