Account Manager

3 weeks ago

Melbourne, Victoria, Australia Cvent Full time
Overview

Cvent is a leading meetings, events and hospitality technology provider with more than 4,800+ employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship and agility, valuing diverse perspectives and collaboration.

We have an opening for an Account Manager, whose main responsibility will be managing existing client accounts. In this role, you will identify and close sales opportunities with the clients you manage (e.g., contract renewals, up-sells, cross-sells) and provide a high level of service to our customers. You will demonstrate solution-selling skills and effectively manage internal relationships with Sales and Client Services to ensure customer satisfaction and meet sales objectives.

In This Role
  • Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells (e.g., adding additional apps to clients' packages).
  • Present products and services information to corporate accounts.
  • Develop and strengthen relationships with key decision-makers to grow the accounts.
  • Collaborate with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization.
  • Acknowledge and resolve customer issues within 24 hours.
  • Call on existing clients to meet and exceed individual and department revenue expectations.
  • Develop and actively pursue targeted Key Accounts within Australia and New Zealand with action plans to penetrate these accounts.
  • Set aggressive goals for annual revenue achievement per account.
  • Accurately forecast sales opportunities via pipeline reporting.
  • Manage personal revenue pipeline to maximize business opportunities.
  • Monitor and report sales activity within the system.
  • Perform other duties as assigned.
Here's What You Need
  • At least 5 years of experience in a customer-facing, revenue-generating role (more is welcomed).
  • Ability to multi-task in a dynamic, fast-changing entrepreneurial environment.
  • Ability to integrate knowledge across disciplines including relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function.
  • Excellent verbal and written communication skills.
  • High degree of computer literacy.
  • This is not a technical position. Relevant experience might include selling CRM or CMS systems, ASP-based data systems, Travel or Meeting Planning Services.
  • Proficiency with MS Office Suite and Salesforce.com or similar CRM tools.
  • Experience selling or managing accounts in SaaS/technology/hospitality space is a plus.
  • Experience working in the Event Management industry is a plus.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Account Management
Industries
  • Software Development

#J-18808-Ljbffr

  • Business Growth Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGeneral Manager Full time $150,000 - $180,000

    We are seeking a visionary leader to drive business growth and lead our organisation in the thriving automotive industry.As a key strategic position, you will be responsible for developing and executing comprehensive business plans, leading a diverse team, and implementing effective operational strategies to optimise performance and achieve maximum...

  • Management Accountant

    2 weeks ago

    Melbourne, Victoria, Australia Michael Page Full time

    About Our ClientOur client is a well-established organisation operating within the property industry.With a reputation for delivering exceptional service.Job DescriptionAn opportunity for a Management Accountant to join an organisation in the property management space.Prepare and maintain accurate financial records for a portfolio of properties.Ensure timely...

  • Management Accountant

    2 weeks ago

    Melbourne, Victoria, Australia Michael Page Full time

    Management Accounting - Retail PropertyAbout Our ClientOur client is a well-established organisation operating within the property industry.With a reputation for delivering exceptional service.Job DescriptionAn opportunity for a Management Accountant to join an organisation in the property management space.Prepare and maintain accurate financial records for...

  • Management Accountant

    2 weeks ago

    Melbourne, Victoria, Australia Michael Page Australia Full time

    OverviewManagement Accounting - Retail Property | Immediate Start | Melbourne CBD | 4/1 splitAbout Our ClientOur clientis a well-established organisation operating within the property industry. With a reputation for delivering exceptional service.Job DescriptionAn opportunity for a Management Accountant to join an organisation in the property management...

  • Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Albright Institute Full time

    About Us:Albright Institute of Business and Language and Albright Institute of English is a Registered Training Organisation (RTO) in the heart of Melbourne CBD with three more campuses across Australia (Sydney, Adelaide, and Brisbane), approved by the Australian Skills Quality Authority (ASQA). Albright Institute of Business and Language is a quality...

  • Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Hamilton Barnes Associates Limited Full time

    Are you ready to take on a client-facing role in a growing technology company?Join a dynamic IT solutions provider with a proven track record of delivering cutting-edge technology and managed services to businesses across diverse industries.Known for fostering long-term client partnerships and providing tailored, results-driven solutions, the team has earned...

  • Management Accountant

    2 weeks ago

    Melbourne, Victoria, Australia Michael Page Australia Full time

    OverviewManagement Accounting - Retail Property | Immediate Start | Melbourne CBD | 4/1 splitAbout Our ClientOur client is a well-established organisation operating within the property industry. With a reputation for delivering exceptional service.Job DescriptionAn opportunity for a Management Accountant to join an organisation in the property management...

  • Management Accountant

    2 weeks ago

    Melbourne, Victoria, Australia Michael Page Australia Full time

    Overview Management Accounting - Retail Property | Immediate Start | Melbourne CBD | 4/1 split About Our Client Our client is a well-established organisation operating within the property industry. With a reputation for delivering exceptional service. Job Description An opportunity for a Management Accountant to join an organisation in the...

  • Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Tkr Group Full time

    Global Communications Agency- Melbourne Based- Flex WFH/Office Role**Title**: Account Manager**Agency**: Global Advertising Agency**Remuneration**: $80,000 IncWe are working with a global agency in Melbourne looking to secure a Business Manager (Account Manager) to join their team.This role will see you reporting to their Account Director working on a retail...

  • Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Permanser Australia Pty Ltd Full time

    Our well established and stable têxtiles client is looking for an Account Manager to join the team - manage existing accounts as well as target new customers.**Reporting to the Sales Manager you will be required to**:- Serve as the lead point of contact for all customer account management matters- Build and maintain strong, long-lasting client...