Training Officer

The Team:

The Central Administration Hub is a state-wide service that remotely supports patients in an Outpatient setting.

We work in a fast-paced, purpose-driven team focused on collaboration, problem-solving, and delivering results for patients and staff across Tasmania. Join a team where your skills directly shape better care and stronger services for the community.

The Role:

In collaboration with the Outpatient Central Service Manager, the Training Officer - CAH will:

1. Support delivery, coordination, implementation, and evaluation of competency-based training and education activities for Customer Service Officer staff.
2. Ensure service delivery standards and administrative support processes are maintained through monitoring outcomes.
3. Develop and maintain effective communication and collaborative relationships with stakeholders across the Agency, ensuring high-quality administrative services are provided by the Outpatient Service team.

You will need:

• Demonstrated experience in delivering and evaluating competency-based health administration or similar training activities.
• Proven ability to provide training and support, evaluate, and improve service quality, and develop continuous quality improvement processes.
• Experience in data management within a health environment, including knowledge of computerized data collection systems, policies, procedures, legislation, and their workplace application.

Note: Please refer to the Statement of Duties for all the selection criteria to address in your application.

Why Tasmania:

The Department of Health Tasmania oversees hospitals including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, along with district hospitals and ambulance services. It provides community health, mental health, and primary healthcare services across more than 300 sites.

Tasmania, Australia's only island state, offers natural beauty and a high-quality lifestyle. Building your health career here means forming strong connections and enjoying extraordinary experiences outside of work while making a community impact.

Details of appointment:

Permanent full-time, day worker position, working 76 hours per fortnight, starting as soon as possible.

Hours to be negotiated with the successful applicant. This process may be used to fill similar vacancies for up to twelve months from the publication date.

Salary: $81,915 to $94,263 per annum, plus a 12% superannuation contribution.

Benefits available to eligible candidates:

- Professional development and accelerated pathways.
- Fitness Passport: access to 40+ fitness facilities across Tasmania for $13.95/week per person or $25.95 for a family.

More information about employee benefits can be found here.

Eligibility:

Desirable criteria include previous experience in training or education activities in outpatient or healthcare settings.

Note: Refer to the Application Guide for pre-employment check details.

Download the Statement of Duties and associated documents:

Review the Statement of Duties and Applicant Guide for an overview of duties, the selection process, and application guidance.

How to apply:

Apply online by clicking the "Apply" button. Complete a 1-2 page application detailing your experience, skills, and knowledge related to the Statement of Duties. A separate response to the selection criteria is not required.

For more information:

Contact Sarah Castle, Acting Outpatient Central Services Manager, at 0419 880 428 or sarah.castle@ths.tas.gov.au.

What it is like working at the Department of Health:

Our values are Compassion, Accountability, Respect, and Excellence. Hear from staff about their experiences and journey in Tasmania through various media and initiatives. We encourage diversity and inclusivity, welcoming applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ individuals, and people with disabilities.