Service Delivery Controller

Casual Service Delivery Controller - Bulk

• Multiple casual opportunities available
• North Sydney location
• Rotating 12hr shift roster (Including day and night shifts) while in training, then working on a casual roster

About us

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia.We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region's economy, businesses and households running.

About the role

The Service Delivery Controller (SDC) role is a great way to jump-start your career with Pacific National In this position you will be trained to monitor, manage, and deliver services and work within a team to ensure all our services run safely on time and efficiently.

This position will suit an individual with a 'Can Do' attitude willing to take the time to learn how the Rail Industry and Pacific National operate whilst working in a dynamic environment that is fast paced and everchanging

Given the casual nature of the role, you will also need to have the flexibility to work a rotating 12hr shift roster which will include working day and night shifts along with weekends for the first couple of months whilst in training, then move into a casual roster working ad hoc shifts (including weekends when required) and assisting with leave coverage for the business.

Key responsibilities include:

• Acting as the first point of contact for all stakeholders in your area of operations – train crew, network, maintenance, operations and more.
• Entry of detailed and quality data into our transport and labour management systems
• Directing the movement of our crews across your area to minimise crew travel in cars while ensuring minimal delay to our services
• Identifying incidents and events that would cause our services to go off plan, and finding the quickest and most efficient way to manage the disruption and return to the plan
• Commitment to providing exceptional customer service; building strong working relationships with all customers (internal and external).

About you

We are seeking dynamic candidates with a positive outlook and a keen desire to enter the rail industry, eager to absorb comprehensive training and knowledge to launch their careers Ideal applicants will be acknowledged team players with a solid customer-focused background and thrive in a setting where each day brings new challenges. You will also possess creative problem-solving skills and the ability to address issues effectively under pressure.

In addition:

• Flexibility to work a rotating 12-hour shift pattern
• Excellent communication skills with the ability to communicate effectively using multiple mediums (phone, email, text messages, etc)
• Intermediate level computer skills, with a background in transport or labour (rostering) management systems and/or reporting systems advantageous but not essential
• Ability to operate effectively in a team
• Confidence to review and assess available information and to make appropriate decisions
• An interest in pursuing a long career in Transport and Logistics is highly advantageous

Visit our careers page to learn more www.pacificnational.com.au/careers.

Proud WORK180 Endorsed Employer for women, visit our Pacific National | WORK180 Endorsed Employer to find out more

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it.These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

Do you need reasonable adjustments during the recruitment process?

If you need an adjustment in the recruitment process, please outline at the time of your application.

Next steps

Are you ready to be part of our future? Click on the 'Apply' button below and follow the prompts.

Applications Close 15th July 2025

Acknowledgement of Country

We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual and educational practices of all Aboriginal and Torres Strait Islander peoples.