Contracts Service Delivery Specialist

2 weeks ago

North Sydney Council, Australia beBeeContract Full time $102,000 - $153,000
Job Overview

We are seeking a skilled and proactive Contracts Manager to lead the engagement, coordination, and performance of subcontracted service providers delivering cleaning, laundry, and pest & vermin control services.

This role is pivotal in ensuring that services are delivered in accordance with contractual obligations, service level agreements, and compliance requirements.

Key Responsibilities:
  • Oversee the onboarding and operational management of subcontractors delivering cleaning, laundry, and pest/vermin control services.
  • Ensure services are delivered in full compliance with scope of work, technical specifications, and service standards.
  • Monitor subcontractor performance against KPIs, conduct audits and inspections, and manage service delivery issues.
  • Support procurement teams in negotiating and managing subcontract agreements.
  • Liaise with site stakeholders to ensure access, safety, and reporting protocols are met.
  • Develop and maintain standardised work order processes to support accurate intake, assignment, and resolution.
  • Maintain detailed knowledge of service scopes and compliance requirements.
  • Maintain auditable records of agreements, performance, and inspections.
  • Deliver clear and accurate reporting on compliance, work order management, and service delivery.
  • Ensure subcontractor activities comply with WHS, environmental, and regulatory standards.
  • Support audits and quality assurance reviews with timely documentation.
Requirements:
  • Experienced in managing subcontracted services within high-compliance environments such as government, healthcare, or education.
  • Skilled in assuring service delivery against detailed scopes of work.
  • Proficient in designing and implementing work order and service management processes.
  • Strong working knowledge of cleaning, laundry, and pest/vermin control standards and methodologies.
  • Excellent communicator and negotiator, with proven stakeholder management capabilities.
  • Confident using digital work order systems and platforms.
  • Holds qualifications in Contract Management, Procurement, Facilities Management, or a related discipline.
  • Familiar with WHS legislation, ISO standards, and public sector compliance frameworks.

Work Environment: The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and be willing to adapt to changing priorities.

What We Offer: Competitive salary and benefits package, opportunities for career growth and professional development, and a dynamic and supportive work environment.

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