Service Delivery Manager

6 days ago

North Sydney, Australia NetStrategy Full time

NetStrategy has been operating for over 30 years with a strong track record in the education, not-for-profit and government sectors.

Our people are our key asset, and over 90% of our staff are technical. We provide ongoing training and development to ensure they are up-to-date on technology trends and developments.

We are currently looking for a Service Delivery Manager to be based at a leading Independent school close to transport. Reporting to the Head of Service Delivery, the Service Delivery Manager will be responsible for managing the onsite ICT technical team including Systems and Infrastructure support, and Service Desk, maintaining a strong service delivery culture, and acting as a communication conduit between the school and NetStrategy.

Role Objectives:

- Create and maintain a customer service culture at the school that understands, values, and demonstrates the importance of technology in learning at the same time as being an enabler of organisational efficiency and effectiveness
- Ensure NetStrategy builds a long‐term sustainable relationship with the client through effective and efficient service delivery
- Oversee and Support the onsite ICT team to provide effective, efficient, and consistent service delivery
- Continuously improve the school's Service Delivery framework and processes
- Ensure the technical services team are skilled in the use of all NetStrategy Service Delivery Processes
- Develop and maintain a strong and harmonious technical services team culture

**Why NetStrategy?**

We believe the technology industry consciously puts profit ahead of customer choice, often delivering inappropriate solutions.

We challenge the status quo and strive to provide our customers with fiercely independent advice and a choice of innovative best of breed solutions.

We rise to the challenge to do what is right by delivering solutions that best help customers achieve their mission.

**Our Values**
- Independent, innovative and creative
- Fanatical approach to quality
- Stronger together
- Humble & Community minded
- Outcome Focused
- Empathetic

More than just a role, NetStrategy provide you with a career path.

**The successful applicant will demonstrate the following skills**:

- Strong interpersonal and communication skills; capable of negotiating requirements with clients and managing staff to achieve these outcomes.
- Proven experience with practical service delivery management including Service Management tools
- An ability to establish rapport, maintain, and build relationships with team members, clients including management level
- Real world experience with ITIL processes including such as Change Management, Problem Management, Incident Management, Event Management, and Service Level Management
- An ability to develop meaningful reporting, and detailed analysis
- Experience with ConnectWise or in Independent Schools would be an advantage.

**To join the NetStrategy team you need the following characteristics**:

- Ability to adjust priorities and tasks based on customer needs and management direction.
- Manage time effectively, meet deadlines and achieve established goals and objectives
- Maintain knowledge of technologies and seeks out personal training to develop skills.

**Note: NetStrategy is not in a position to offer visa sponsorship. Applications open to those with full Australian Work Rights.**

**Unsolicited AGENCY calls will not be considered at this point and may affect future agency relationships.

  • Service Delivery Manager

    2 weeks ago

    North Sydney, Australia NextGen Full time

    **Description**: We are looking for an experienced Service Delivery Manager to join our Service Delivery team on a 12 month fixed-term contract. As a Service Delivery Manager, you'll take ownership of delivering exceptional service to our valued customers. This role is all about ensuring our clients are happy and that our business continues to thrive....

  • IT Service Delivery Manager

    5 days ago

    North Sydney, Australia Pacific National Full time

    **Dynamic operational rail environment with a variety of systems and technology**: - ** Located in our head office in North Sydney**: - ** Flexible working environment** **About us** Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel,...

  • Service Delivery Manager

    2 hours ago

    North Sydney, Australia Soprano Design Full time

    **We want you!** We are currently seeking a Service Delivery Manager to join our global organisation. You will be responsible for all things service management related including incident, problem, change management and service level agreements. You will also identify and lead continual service improvement opportunities and have a proven ability to deliver...

  • Service Delivery Manager

    6 days ago

    North Sydney, Australia NetStrategy Full time

    **About NetStrategy** The trusted ICT partner of hundreds of schools nationally, NetStrategy is Australia's largest, most comprehensive education consulting and managed services practice with unmatched specialist knowledge of the sector from thousands of engagements over three decades. **About the Role** As the Service Delivery Manager reporting directly...

  • Service Delivery Manager

    2 weeks ago

    North Sydney Council, Australia Michael Page Australia Full time

    - Make an immediate impact where your ideas and contributions are truly valued- Working with a friendly and collaborative teamAbout Our ClientOur client is a well-established organisation in the Technology & Telecoms sector with a strong presence in Australia. They are known for their innovation and commitment to providing cutting-edge solutions to their...

  • Service Delivery Manager

    2 weeks ago

    North Sydney Council, Australia Michael Page Australia Full time

    Make an immediate impact where your ideas and contributions are truly valuedWorking with a friendly and collaborative teamAbout Our ClientOur client is a well-established organisation in the Technology & Telecoms sector with a strong presence in Australia. They are known for their innovation and commitment to providing cutting-edge solutions to their...

  • Service Delivery Manager

    12 hours ago

    North Sydney Council, Australia Michael Page Australia Full time

    Make an immediate impact where your ideas and contributions are truly valuedWorking with a friendly and collaborative teamAbout Our ClientOur client is a well-established organisation in the Technology & Telecoms sector with a strong presence in Australia. They are known for their innovation and commitment to providing cutting-edge solutions to their...

  • Service Delivery Manager

    2 weeks ago

    North Fremantle, Australia Retailworld Resourcing Full time

    **Service Delivery Manager** Exciting Opportunity in a Rapidly Growing Environment **About the Company**: Our client, a leading kitchenware and homeware retailer based in Australia, is seeking a passionate and dynamic Service Delivery Manager to join their innovative team. With 18 stores nationwide and a thriving online presence, they are committed to...

  • Service Delivery Manager

    2 days ago

    North Sydney, Australia Pepper Full time

    **Who We Are** At Pepper, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. Pepper has grown to become one of Australia’s largest non-bank lenders and has been recognised as Australia’s Best Specialist lender over the last 9 years. **The Role** The **Service...

  • Service Delivery Manager

    1 week ago

    North Lakes, Australia Ozcare Full time

    **Your Role** - We're hiring smiles! We acknowledge that our staff are our greatest asset. We are currently seeking applicants for the role of Service Delivery Manager within our Community Care division that is dedicated and committed to helping our clients live their best lives. _ **About Us** Ozcare's home care assistance supports our clients to live...