Medical Services Manager

Operating for more than 30 years, CMAX is Australia's longest running and most experienced clinical trial units conducting successful world-leading research for local and international clients, specialising in a range of early-phase trials and first-in-human studies.

We are proud to be a key contributor in the advancement of global medicines and technologies - from vaccines and pain control to early warning bio-devices and hormone replacement therapies, these are just a few of the many research areas for which CMAX has provided clinical trial services.

Employing more than 350 staff, CMAX is a 78-bed clinical trials unit, with a database of more than 50,000 clinical trial participants, and utilising state-of-the-art facilities, we are primely positioned, opposite the Royal Adelaide Hospital and part of the Adelaide BioMed City precinct.

About the role:

The Medical Services Manager (MSM) will provide leadership and mentoring to a team of ~20+ Research Physicians/Nurse Practitioners, overseeing the medical support of all clinical studies, ensuring all studies are conducted to a high standard of quality consistent with Principal Investigator requirements, Study Protocols, CMAX Standard Operating Procedures (SOPs) and relevant regulations and guidelines.

This will involve leading, supervising and assessing the performance of the medical delegate team, developing and maintaining productive relationships with CMAX study teams and departments. A key focus of this role will be medical delegate governance, quality and process improvement activities and ensuring a medically contemporaneous and standardised experience for all stakeholders.

The successful person will be responsible for:

Lead the medical delegate team by example, espousing CMAX's core values and above and below the line behaviours;

Grow the company workforce to their full potential, developing IQ and EQ;

Ensure customers are highly satisfied with our customer service and product;

Be the change management champion and ensure stakeholder engagement at all levels as relevant;

Provide coaching support and build productive and high performing teams, including monitoring staff performance through the provision and oversight of regular and constructive feedback;

Identify and facilitate training and development needs with particular focus on on-boarding of new staff and allocation of special projects to experienced staff;

Attend, arrange, contribute and/or chair meetings as relevant to the role, in particular the monthly Clinical Governance Committee and weekly medical delegate team meetings;

Demonstrate a commitment to own learning and development, and actively contribute to a culture of learning at CMAX;

Ensure all medical services are delivered within budget, on time and to high clinical standard;

Ensure team sustainability through necessary recruitment, engagement and retention strategies;

Establish meaningful targets/metrics and ensure that these are monitored, achieved and/or modified as agreed;

Ensure effective inter-departmental communication by regular liaison with all relevant CMAX personnel/departments.

Investigate and identify improvement actions and outcomes of Quality incidents and CAPAs

Proactively identify process inefficiencies and bottlenecks;

Develop solutions and efficiently drive continuous improvement;

Carry out validation of new systems and workflows to ensure compliance with relevant standards;

Postmortem each project/initiative with a view to continuous improvement and sharing of any learnings gained.

About you:

Medical or Nurse Practitioner qualifications with current AHPRA registration, preferably with extensive knowledge and experience in adult medicine and clinical research;

Current Good Clinical Practice (GCP) certification and experience in early Phase clinical trials is highly desirable;

Previous proven leadership and mentoring experience in a similar role would be highly desirable;

ALS 1 certified (highly desirable) or willingness to undertake the certification upon appointment;

Extensive experience in leading and managing a team;

Extensive experience working hands on to support the team and communicate collaboratively in a multi-disciplinary team environment;

A high level of interpersonal skills, including verbal and written communication skills;

Excellent prioritising, assessment, planning, implementing and evaluating skills;

Ability to make independent decisions with confidence based upon contemporaneous best practice and/or peer-reviewed literature;

Ability to adapt to changes in scope, embrace new opportunities and quickly re-establish a course of action;

Shown to hold positive assumptions when dealing with complex issues and a willingness to work together with other departments and external vendors and clients for a shared outcome;

Ability to plan activities in a logical manner and communicate actions such that all team members understand clearly.

Please note - This role is suitable only for persons who reside in or are willing to relocate to South Australia as it is an onsite hands-on role. Remote or hybrid options are not available for this position. Full time is preferred, however Part time flexibility may be considered pending availability details for at least 0.8 FTE.

If you enjoy a challenge and working in a fast-paced environment and have an interest in innovation in healthcare, please apply by attaching your application letter and CV via the Apply Now function.

Only experienced candidates with approved rights to work full time in Australia will be shortlisted for this role.

Applications close on Monday 29 September 2025.

Please note that we may be conducting interviews during the advertisement period and retain the right to withdraw the advert should we select a successful applicant prior to the closing date.