ServiceNow Technical Lead

4 weeks ago

Canberra, ACT, Australia Pinaka Full time
Senior ServiceNow Technical Analyst

Australian citizenship required. No PR or Work Visa holders. Must be able to obtain Negative Vetting Level 1 clearance.

What to submit?
  • A tailored resume in docx format (strictly 3 pages max)
  • A one page (5000 character) summary response to the selection criteria below.

RFQ Details
  • RFQ ID: LH-04112
  • Closing Date: Wednesday, 13 August 2025 11:59pm (Canberra time)
  • Estimated Start Date: Tuesday, 02 September 2025
  • Initial Contract Duration: ASAP to 30 June 2026
  • Extension Term: Other
  • Number of Extensions: Not specified
  • Experience Level: EL1 equivalent
  • Security Clearance: Must be able to obtain NV1
  • Location of Work: ACT, QLD
  • Working Arrangements: Hybrid
  • Maximum Hours: 40 hours per week

Client Details
  • Agency: Australian Electoral Commission

Job Details

The AEC seeks a Senior ServiceNow Technical Analyst (Technical Lead) to deliver and support ICT projects/programs across ServiceNow environments. The role will involve developing and maintaining ServiceNow platforms and solutions in line with Agile delivery methods.

Key Duties And Responsibilities
  • Take ownership of ServiceNow solution design and development
  • Lead development teams, set priorities, and drive high performance
  • Develop and maintain user stories and delivery plans
  • Perform ServiceNow coding in JavaScript and configuration using Flow Designer, UI Builder, and Business Rules
  • Design, develop, test, and implement integrations and enhancements
  • Rapidly resolve issues in fielded and developing ServiceNow applications
  • Recommend and implement new ServiceNow features and improvements
  • Collaborate with vendors and business stakeholders to mitigate risks and remove blockers
  • Operate within Agile teams and deliver to standards

Selection Criteria

Max 5000 characters total in one-page pitch (individual responses not required)

Essential Criteria
  • Proven ability to:
    • Take ownership of solution design and development
    • Lead a team delivering Agile-based development on time and on budget
    • Act as the conduit between business and technical teams across SDLC
    • Design, develop and maintain custom ServiceNow apps and integrations
    • Utilise ServiceNow functionality such as Flow Designer, Integration Hub, Service Portal widgets, and Configurable Workspaces
    • Communicate complex technical concepts in plain English
    • Manage quality delivery under time constraints and shifting priorities
    • Use agile tooling such as Azure DevOps or ServiceNow agile module

    Desirable Criteria
    • Tertiary qualifications or recognised certification in Information Management, Computer Science, or related field
    • Industry recognised ServiceNow certifications (CAD, CIS-ITSM, CIS-CSM)
    • Knowledge of IT frameworks (e.g. ITIL)
    • Experience delivering large-scale ICT programs in a Commonwealth Government context
    • Familiarity with ServiceNow UI Builder, Configurable Workspaces, and frontend technologies (HTML/CSS, JavaScript, AngularJS)
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