ServiceNow Technology and Tools Lead

2 weeks ago

Canberra, ACT, Australia Capgemini Full time $100,000 - $150,000 per year
Your Role

We are seeking a highly accomplished ServiceNow Technology and Tools Lead who combines deep platform expertise with strong reporting and analytics capabilities. This role requires a thought leader who can drive operational excellence, implement best practices, and ensure all processes are well-documented through robust SOPs and practice guidelines. You will play a pivotal role in shaping the ServiceNow landscape, delivering measurable business outcomes, and embedding governance and continuous improvement into the organization.  

Responsibilities: 

  • Lead the design, development, and deployment of ServiceNow solutions, strategies, and operational processes across ServiceNow Platform.
  • Drive platform upgrades, automation initiatives, integrations, and advanced reporting/analytics solutions to enable data-driven decision-making.
  • Champion best practices across ServiceNow and associated tools, ensuring consistent, scalable, and high-quality implementation.
  • Develop, maintain, and communicate SOPs, process documentation, and guidelines, embedding operational excellence and governance.
  • Design and deliver reporting dashboards and analytics that provide actionable insights for business and IT stakeholders.
  • Collaborate with cross-functional teams and leadership to align platform strategy, process improvements, and data insights with business objectives.
  • Mentor and guide teams on ServiceNow, reporting, and operational best practices, driving a culture of continuous learning and innovation.
Your Profile
  • Extensive experience as a ServiceNow Practice Lead / SME with deep ServiceNow expertise, with no less than 6 years of experience.
  • Proven track record in ServiceNow deployments, platform upgrades, automation initiatives, and reporting integration.
  • Hands-on experience with reporting and analytics tools (e.g., Power BI, ServiceNow Performance Analytics, or equivalent).
  • Demonstrated ability to establish, document, and enforce best practices and SOPs across teams.

What you'll love about working here

  • You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
  • We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
  • At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
  • We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'.

Apply today


  • ServiceNow Technical Lead

    4 weeks ago

    Canberra, ACT, Australia Pinaka Full time

    Senior ServiceNow Technical AnalystAustralian citizenship required. No PR or Work Visa holders. Must be able to obtain Negative Vetting Level 1 clearance.What to submit?A tailored resume in docx format (strictly 3 pages max)A one page (5000 character) summary response to the selection criteria below.RFQ DetailsRFQ ID: LH-04112Closing Date: Wednesday, 13...

  • ServiceNow Technical Lead

    4 weeks ago

    Canberra, ACT, Australia DDP Consulting Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.DDP Consulting is a Canberra-based consultancy specialising in digital transformation, ICT delivery, and strategic recruitment services for the Australian Government. We partner with agencies to solve complex challenges by aligning the right talent with...

  • ServiceNow Technical Lead

    4 weeks ago

    Canberra, ACT, Australia DDP Consulting Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.DDP Consulting is a Canberra-based consultancy specialising in digital transformation, ICT delivery, and strategic recruitment services for the Australian Government. We partner with agencies to solve complex challenges by aligning the right talent with...

  • ServiceNow Developer

    3 weeks ago

    Canberra, ACT, Australia Pinaka Technology Solutions Full time

    ServiceNow Software Engineer (Developer)Australian citizenship required. No PR or Work Visa holders. Must be able to obtain Negative Vetting Level 1 clearance.What to submit?A tailored resume in docx format (strictly 3 pages max)A one page (5000 character) summary response to the selection criteria below.RFQ ID: LH-04226Closing Date: Thursday, 14 August 2025...

  • ServiceNow Developer

    2 weeks ago

    Canberra, ACT, Australia Pinaka Technology Solutions Full time

    ServiceNow Software Engineer (Developer)Australian citizenship required. No PR or Work Visa holders. Must be able to obtain Negative Vetting Level 1 clearance.What to submit?A tailored resume in docx format (strictly 3 pages max)A one page (5000 character) summary response to the selection criteria below.RFQ ID: LH-04226Closing Date: Thursday, 14 August 2025...

  • Technical ServiceNow Solution Architect

    2 weeks ago

    Canberra, ACT, Australia beBeeServiceNow Full time $150,000 - $170,000

    Senior ServiceNow Technical Lead Position">Join us in our search for a highly skilled and experienced Senior ServiceNow Technical Lead. This is an exciting opportunity to deliver and support ICT projects/programs across ServiceNow environments, developing and maintaining ServiceNow platforms and solutions in line with Agile delivery methods.Job...

  • Enterprise Account Exec

    16 hours ago

    Canberra, ACT, Australia ServiceNow Full time

    This is a Enterprise Account Exec role with ServiceNow based in Canberra, ACT, AU == ServiceNow ==Role Seniority - seniorMore about the Enterprise Account Exec role at ServiceNowCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today —...

  • Enterprise Account Exec

    1 day ago

    Canberra, ACT, Australia ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Enterprise Account Exec

    1 day ago

    Canberra, ACT, Australia ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Software Developer

    6 hours ago

    Canberra, ACT, Australia beBeeTechnical Full time $100,000 - $150,000

    ServiceNow Developer RoleWe are seeking a skilled ServiceNow developer to join our team. As a key member of our IT operations team, you will be responsible for designing, developing, and maintaining complex ServiceNow applications and integrations.The ideal candidate will possess a strong understanding of best practices and standards in software development,...