ServiceNow Technology and Tools Lead

2 weeks ago

Canberra, ACT, Australia Capgemini Full time $100,000 - $150,000 per year
Your Role

We are seeking a highly accomplished ServiceNow Technology and Tools Lead who combines deep platform expertise with strong reporting and analytics capabilities. This role requires a thought leader who can drive operational excellence, implement best practices, and ensure all processes are well-documented through robust SOPs and practice guidelines. You will play a pivotal role in shaping the ServiceNow landscape, delivering measurable business outcomes, and embedding governance and continuous improvement into the organization.  

Responsibilities: 

  • Lead the design, development, and deployment of ServiceNow solutions, strategies, and operational processes across ServiceNow Platform.
  • Drive platform upgrades, automation initiatives, integrations, and advanced reporting/analytics solutions to enable data-driven decision-making.
  • Champion best practices across ServiceNow and associated tools, ensuring consistent, scalable, and high-quality implementation.
  • Develop, maintain, and communicate SOPs, process documentation, and guidelines, embedding operational excellence and governance.
  • Design and deliver reporting dashboards and analytics that provide actionable insights for business and IT stakeholders.
  • Collaborate with cross-functional teams and leadership to align platform strategy, process improvements, and data insights with business objectives.
  • Mentor and guide teams on ServiceNow, reporting, and operational best practices, driving a culture of continuous learning and innovation.
Your Profile
  • Extensive experience as a ServiceNow Practice Lead / SME with deep ServiceNow expertise, with no less than 6 years of experience.
  • Proven track record in ServiceNow deployments, platform upgrades, automation initiatives, and reporting integration.
  • Hands-on experience with reporting and analytics tools (e.g., Power BI, ServiceNow Performance Analytics, or equivalent).
  • Demonstrated ability to establish, document, and enforce best practices and SOPs across teams.

What you'll love about working here

  • You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
  • We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
  • At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
  • We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'.

Apply today


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