Workforce Scheduling Coordinator

4 weeks ago

Canberra, ACT, Australia Striivecare Full time

Add expected salary to your profile for insights

Make a Meaningful Impact in a Fast-Paced, Purpose-Driven Role

Are you calm under pressure and thrive in fast-paced environments where every minute counts? Striive Care is seeking a Workforce Scheduling Coordinator who can manage shifting priorities and urgent service needs with confidence and precision. Join us in making a real difference in the lives of children, young people, and individuals with disabilities.

About Striive Care

At Striive Care, we are driven by purpose and people. We provide high-quality support services to children, young people, individuals with disabilities, and those living with mental illness. Our culture is built on respect, empowerment, inclusivity, and collaboration. We work hand-in-hand with families, caregivers, and communities to nurture independence and promote safety and wellbeing.

About the Role

As a Workforce Scheduling Coordinator, you will play a critical role in managing support worker rosters to ensure every client receives timely, quality support. This role is ideal for someone who can think on their feet, work with a sense of urgency, and adapt quickly to last-minute changes.

Key Responsibilities
  • Create and maintain Master Rosters across multiple service sites, aligning staff availability and client needs.
  • Respond promptly to same-day changes such as cancellations, no-shows, or urgent shift coverage requests.
  • Coordinate day-to-day shift allocations under pressure while maintaining service continuity.
  • Proactively escalate unfilled shifts or urgent service disruptions through appropriate channels.
  • Ensure rostering system data is accurate, real-time, and reflects all changes as they occur.
  • Liaise with Service Managers and Operations Managers to plan ahead and anticipate future staffing needs.
  • Monitor rostering efficiency and adapt schedules quickly to minimise client impact and ensure compliance.
  • Provide timely support to staff and clients during out-of-hours emergencies as part of the on-call roster.
What We're Looking For
  • Ability to work with a strong sense of urgency while maintaining attention to detail and quality.
  • Sound knowledge of relevant award conditions and rostering compliance requirements.
  • Proficiency in Workforce Management Software (e.g., Flow Logic, ShiftCare, Skedulo, Carelink, or similar).
  • Excellent time management and the ability to prioritise urgent and competing demands effectively.
  • Strong verbal and written communication to coordinate with multiple stakeholders under pressure.
  • Proactive, solution-focused mindset with resilience to manage stressful situations calmly and effectively.
  • Commitment to client-centred support and a collaborative approach to team-based service delivery.
Why Join Striive Care?
  • Exposure to a dynamic and meaningful role where no two days are the same.
  • Opportunities for internal and external professional development.
  • Access to free and confidential counselling services for you and your immediate family.
  • An inclusive, diverse, and respectful work culture with genuine commitment to employee wellbeing.
Pre-Employment Requirements
  • Satisfactory National Criminal History Check.
  • Valid Working with Vulnerable People (WWVP) Check.
  • Commitment to safe, responsive, and high-quality service delivery.
Unlock job insights

Salary match | Number of applicants | Skills match

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a Rostering Coordinator?
  • Do you have experience preparing work rosters?
  • Do you have a current Working With Children (WWC) Check?
  • Do you have a current Australian driver's licence?
  • Do you have a current Police Check (National Police Certificate) for employment?

What can I earn as a Scheduling Coordinator?

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