Manager, Specialist Operations

3 weeks ago

Brisbane, Queensland, Australia Great Southern Bank (Formerly CUA) Full time

ManagerSpecialist Operations

Asthe Manager of Specialist Operations, you will lead a dedicated functionresponsible for driving end-to-end process re-design, operationaltransformation, automation, and scalable operating model improvements acrossGroup Operations.
Yourleadership will enable the uplift of process efficiency, risk management andcapability while ensuring the delivery of exceptional customer outcomes.

You'll make an impact by:

  • Lead and develop a high-performing Specialist Operations team to deliver continuous improvement, process re-engineering, and transformation initiatives across Group Operations.
  • Oversee the identification, analysis, and redesign of operational processes to improve efficiency, scalability, and alignment with customer service expectations and service level agreements.
  • Ensure operational processes are optimised to balance customer experience, productivity, costs, risk management, and compliance with regulatory standards.
  • Champion a culture of innovation, operational excellence, and continuous improvement, fostering an environment where new ideas and improved ways of working are encouraged and adopted.
  • Collaborate closely with Banking Operations & Payments, Consumer and Home Lending Operations, and other key stakeholders.

Do things differently with us

To succeed in this role, you will have:

  • Proven leadership experience (10+ years) in operational excellence, process improvement, or transformation roles within financial services or a similarly complex operational environment.
  • Demonstrated success in delivering process redesign, automation, and transformation initiatives that enhance efficiency, risk management, and customer experience.
  • Strong understanding of operational risk, compliance, and regulatory requirements in banking or financial services e.g., CCC, Code of Practice, Privacy Act).
  • Experience in developing and embedding scalable, sustainable operating models and process frameworks.
  • Diploma or bachelor's degree in business administration, Operations Management, or a related field.
  • Relevant risk, process improvement, or operational excellence certifications (e.g., Lean, Six Sigma) desirable.

Why Great Southern Bank?

Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:

  • Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
  • Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
  • Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

Imagine working for a bank that truly helps people. You can.

Questions? Please contact our Talent Acquisition team at careers@gsb.com.au

Applicationswill close on, or before Monday 18th August 2025

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

#J-18808-Ljbffr

  • Manager, Specialist Operations

    4 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    Join to apply for the Manager, Specialist Operations role at Great Southern Bank 12 hours ago Be among the first 25 applicants Join to apply for the Manager, Specialist Operations role at Great Southern Bank Get AI-powered advice on this job and more exclusive features.Manager Specialist OperationsAs the Manager of Specialist Operations, you will lead a...

  • Social Media and Content Specialist

    2 days ago

    Brisbane, Queensland, Australia Adventure Operations Full time

    About UsAdventure Operations (AO) is a leading Australian consumer goods company, and home to a portfolio of iconic and trusted brands, including OZtrail, Companion, Campfire, Ozpig, Roman, Elemental, Pop Up, Jamec Pem and Trade Flame.With brands established over the last 80 years, and the creation of a new organisation in 2018, our business brings expert...

  • Social Media and Content Specialist

    2 days ago

    Brisbane, Queensland, Australia Adventure Operations Full time

    About UsAdventure Operations (AO) is a leading Australian consumer goods company, and home to a portfolio of iconic and trusted brands, including OZtrail, Companion, Campfire, Ozpig, Roman, Elemental, Pop Up, Jamec Pem and Trade Flame.With brands established over the last 80 years, and the creation of a new organisation in 2018, our business brings expert...

  • Manager, Specialist Operations

    3 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank (Formerly CUA) Full time

    ManagerSpecialist OperationsAsthe Manager of Specialist Operations, you will lead a dedicated functionresponsible for driving end-to-end process re-design, operationaltransformation, automation, and scalable operating model improvements acrossGroup Operations.Yourleadership will enable the uplift of process efficiency, risk management andcapability while...

  • Operations Management Specialist

    16 hours ago

    Brisbane, Queensland, Australia beBeeFacilitiesManagement Full time $100,000 - $140,000

    Job Title: Operations Management SpecialistWe are seeking an experienced Operations Manager to oversee general facilities management duties in the retail sector.Key Responsibilities:Coordinate and manage all facilities activities to ensure seamless day-to-day operationsDevelop strategies to improve efficiency, reduce costs, and enhance customer...

  • Senior Financial Administrator Position Available

    2 days ago

    Brisbane, Queensland, Australia beBeefinancial manager Full time

    Job DescriptionThe role of the Financial Manager is to oversee and manage the financial operations of our organization.Key responsibilities include:Ensuring that all financial systems are adequate and operational to record and report on the financial performance of the organization.Managing daily financial and processing functions, cash flow management, and...

  • Financial Operations Specialist

    2 days ago

    Brisbane, Queensland, Australia beBeeOperations Full time $75,000 - $80,000

    Financial Operations SpecialistWe are seeking an experienced and detail-oriented Financial Operations Specialist to join our team. The successful candidate will be responsible for managing accounts payable and receivable processes with accuracy and attention to detail.Manage all financial transactions within the accounting system, ensuring accurate records...

  • Tenancy Operations Specialist

    2 days ago

    Brisbane, Queensland, Australia beBeeTenancy Full time

    Job Title:Tenancy Operations SpecialistAbout the Role:We are seeking a skilled Tenancy Operations Specialist to oversee tenancy services, lead housing operations, and ensure safe, sustainable, and compliant housing for tenants.Key Responsibilities:Manage tenancy functions ensuring compliance with legislation and organisational policies.Oversee rent and...

  • Industrial Operations Specialist

    15 hours ago

    Brisbane, Queensland, Australia beBeeOperator Full time $80,000 - $100,000

    Industrial Operations SpecialistWe are seeking an Industrial Operations Specialist to join our production team. The successful candidate will be responsible for operating a Paper Machine and its ancillary equipment to meet agreed production, service, and quality standards.

  • IT Operations Specialist

    2 weeks ago

    Brisbane, Queensland, Australia fullstop Full time

    Founded in Brisbane in 2005, fullstop.ai is a Google partner and a leader in delivering conversational AI solutions that transform customer interactions. With a focus on innovative, first-class AI, we help renowned brands across Australia and New Zealand automate high-volume customer interactions. Our goal is to be Australia's trusted leader in...