Outpatient Administration Officer

Remuneration: $34.46 - $35.54 Per Hour + Superannuation + Salary Packaging

Location: The Maitland Hospital

Employment Type: Permanent Part Time

Position Classification: Administration Officer Level 3

Hours Per Week: 8

Requisition ID: REQ593430

Applications Close: Sunday, 17th August 2025

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

About The Role

The Maitland Hospital is seeking a dedicated Administration Officer to join our dynamic and growing Outpatient Clinics team. In this role, you'll support the smooth coordination of multiple specialist services, providing both patient-facing and behind-the-scenes administrative support to keep our clinics running efficiently.

You'll Be Responsible For

• Coordinating patient appointments and arrivals across various clinics
• Managing incoming referrals and waitlists
• Handling Medicare billing and reporting requirements
• Supporting referral management and call centre functions
• Typing clinical notes via dictaphone and assisting with general clerical duties
  
  

This role requires exceptional time management, a commitment to customer service, and the ability to operate across various platforms in a high-demand environment. It's ideal for someone who enjoys a diverse workload and wants to make a meaningful impact within the hospital setting.

Where you'll be working

You'll be based at The Maitland Hospital's Outpatient Clinics, a modern, state-of-the-art facility that services the fast-growing Maitland region. The hospital is known for its commitment to innovation, collaboration and high-quality care.

Our team is supportive, tight-knit, and passionate about what we do. We value initiative, problem-solving and professionalism, and you'll find strong peer support from your colleagues and leadership team alike. Maitland itself is a thriving regional centre, offering a blend of heritage charm and modern living, with great cafes, access to the Hunter Valley, and a real sense of community.

What You'll Need To Succeed

To thrive in this role, you will need:

• Proven experience in a healthcare or hospital administrative setting
• Familiarity with patient administration systems (e.g. iPM) is highly desirable
• Excellent customer service skills and a professional manner – you'll be a key point of contact for patients
• High attention to detail and strong time management
• The ability to work independently while contributing to a team
  
  

You Will Also Bring

• Outpatient and waitlist experience
• Medicare billing knowledge
• Capability to manage referrals and coordinate reporting
• Flexibility to work rotating Wednesday shifts: 7:00am–3:30pm, 7:30am–4:00pm, or 8:00am–4:30pm
  
  

We will support you to thrive

At The Maitland Hospital, we are committed to your development. You'll receive:

• A comprehensive orientation program (face-to-face and online)
• Ongoing training via My Health Learning
• Support from your experienced Administration Manager and peers
• Access to professional development across the broader administrative team
  
  

Additional Information

• An eligibility list will be created for future permanent part time and temporary part time vacancies.
  
  

Need more information?

• Click here for the Position Description
• Find out more about applying for this position
  
  

For role related queries or questions contact Katie McFadyen on Katie.McFadyen@health.nsw.gov.au

Information For Applicants

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

Hunter New England Health employees may be eligible for a range of benefitssuch as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

Connect with us on FacebookandLinkedIn
#J-18808-Ljbffr

---