Administration Officer

Overview

This is a targeted Aboriginal or Torres Strait Islander role under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander peoples are encouraged to apply, and consideration will be given to suitable applicants to promote equal access. Applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criteria.

Location: John Hunter Hospital | Awabakal Land. Employment Type: Temporary Full Time Until November 2026. Position Classification: Administration Officer Level 3. Remuneration: $68,338.79 - $70,468.72. Hours Per Week: 38. Requisition ID: REQ597805. Closing Date: Sunday 7 September.

The Administration Officer Level 3 in the Respiratory Department at John Hunter Hospital is a key contributor to the department's ability to deliver efficient, patient-centred care. This role ensures the smooth operation of administrative processes and provides vital support to both clinical staff and patients. The position offers dedicated administrative support to four Respiratory Physicians—managing over 1,700 outpatient appointments annually, coordinating clinics, handling patient requests, distributing correspondence, and managing complex diaries while maintaining direct, respectful communication with the physicians.

Responsibilities

• Provide sufficient notice and clear communication to patients for ongoing reviews.
• Maintain highly accurate and consistent data entry across all systems.
• Prepare and distribute patient medication letters.
• Manage complex and sensitive patient records with confidentiality and precision.
• Offer administrative support to the wider multidisciplinary team (MDT).
• Coordinate outreach clinics to improve access for patients in rural regions.
• Attend MDT meetings, record detailed minutes, and distribute documentation efficiently.
• Identify workflow barriers for clinicians and assist with ad-hoc tasks to maximise time for patient care.

What We Are Looking For

• Experience in an administrative or office role; healthcare experience is a bonus.
• Strong organisational skills; able to manage time, appointments and tasks effectively.
• Clear and professional communication skills in person, over the phone, and in writing.
• Attention to detail, especially when entering data or handling patient information.
• Ability to work with confidential information and respect patient privacy.
• Proficiency with computers, including email, Microsoft Word, Excel, and booking systems.
• Experience managing calendars or booking appointments.
• Ability to work independently and as part of a team.
• Willingness to assist doctors and staff with extra tasks when needed.
• Note-taking skills for meetings and the ability to send clear summaries.

Benefits

• 4 weeks annual leave (pro-rata for part-time employees)
• Paid parental leave (for eligible employees) - supporting work-life balance
• Salary packaging options - up to $11,600 plus novated leasing
• Fitness Passport for health and well-being - discounted gym options
• Employee Assistance Program (EAP) for staff and family members

Opportunity to work and collaborate with a range of non-clinical and clinical professionals.

Need more information?

• Position Description (link provided in original)
• Information about applying for this position

For role-related queries, contact Sonya Benson at Sonya.Benson@health.nsw.gov.au.

Information for Applicants

• Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below).
• For assistance addressing selection criteria, visit: bit.ly/3vL5fq2
• Stepping Up is a resource to help Indigenous job applicants apply for NSW Health positions. For more information, visit: https://bit.ly/HNEHealthSteppingUp
• This is a Category B position. Applicants will be reviewed for compliance with NSW Health policy directive PD2024_015 prior to offer. All new employees must comply with the policy.
• Hunter New England Health is committed to a child-safe environment. All staff are expected to prioritise the safety, welfare and well-being of children and young people.

Salary Packaging: This may increase take-home pay; salary packaging options include novated leases, relocation expenses, and HECS/HELP debt. For more information, contact nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

Contact: Rebecca Caldwell at Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

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