Field Service Supervisor

3 weeks ago

KalgoorlieBoulder, Australia WesTrac Cat Full time

Location: Kalgoorlie, WA, AU, 6430

Reporting to the Branch Manager, the Field Service Supervisor is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.

This position is open to both FIFO and residential candidates. For those choosing to live locally in Kalgoorlie, WesTrac offers offers a Residential allowance, making it a compelling opportunity for candidates seeking lifestyle balance and long-term community living.

Roster: 10days on 4days off 12.5 hours per day (including unpaid meal breaks)

Location: Kalgoorlie – residential or FIFO ex Perth

What you'll do:

  • Supervise a team of 12+ technicians and apprentices, ensuring high-quality service repairs and aftermarket support for ultra-class mining, BCI, and underground equipment
  • Manage work order scheduling, execution, and compliance with WesTrac and Caterpillar standards
  • Provide customer warranty support, liaising with clients to resolve issues and maintain strong relationships
  • Champion safety by enforcing OH&S protocols and conducting risk assessments
  • Use CAT systems (SIS) and Microsoft Suite (Excel proficiency) to oversee job tracking, reporting, and documentation
  • Foster a high-performing team culture through coaching, mentoring, and leadership

Skills and Experience:
  • Qualified Heavy Duty (HD) trade professional with extensive supervisory experience in mechanical or dealership settings
  • Proven leadership in similar industries, with the ability to inspire, motivate and guide high-performing teams
  • Strong understanding of OH&S protocols and risk assessments, ensuring safety in high-risk environments
  • Skilled in managing dynamic workloads and competing priorities through effective planning and time management
  • Excellent interpersonal and stakeholder engagement skills, with a customer-first mindset
  • Technically proficient in computer systems for job tracking, reporting, and service coordination

Our Benefits inclusive of but not limited to:
  • Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
  • Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
  • Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
  • Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.
  • Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 4425
#J-18808-Ljbffr

  • Field Service Supervisor

    2 weeks ago

    Kalgoorlie/Boulder, Australia WesTrac Full time

    Select how often (in days) to receive an alert: Reporting to the Branch Manager, the Field Service Supervisor is responsible for ensuring a high-quality customer experience related to Wes Trac service, repair, and general service queries within the assigned area of service/equipment.This position is open to both FIFO and residential candidates.Wes Trac...

  • Field Service Supervisor

    3 weeks ago

    Kalgoorlie/Boulder, Australia WesTrac Full time

    Select how often (in days) to receive an alert:Reporting to the Branch Manager, the Field Service Supervisor is responsible for ensuring a high-quality customer experience related to WesTrac service, repair, and general service queries within the assigned area of service/equipment.This position is open to both FIFO and residential candidates. WesTrac offers...

  • Field Service Supervisor

    2 weeks ago

    Kalgoorlie/Boulder, Australia WesTrac Full time

    Select how often (in days) to receive an alert:Reporting to the Branch Manager, the Field Service Supervisor is responsible for ensuring a high-quality customer experience related to WesTrac service, repair, and general service queries within the assigned area of service/equipment.This position is open to both FIFO and residential candidates. WesTrac offers...

  • Field Service Supervisor

    7 days ago

    Kalgoorlie/Boulder, Australia WesTrac Cat Full time

    Location: Kalgoorlie, WA, AU, 6430Reporting to the Branch Manager, the Field Service Supervisor is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.This position is open to...

  • Leader, Field Service Team

    2 weeks ago

    Kalgoorlie/Boulder, Australia beBeeFieldService Full time $90,000 - $120,000

    Job Title:Supervisor, Field Service OperationsOverview:This role offers a unique opportunity to lead a high-performing team of technicians and apprentices, providing exceptional service and support to clients in the mining, construction, and heavy equipment industries.Key Responsibilities:• Supervise a team of skilled technicians and apprentices, ensuring...

  • Field Service Technician

    2 weeks ago

    Kalgoorlie/Boulder, Australia Atlas Copco Full time

    Join to apply for the Field Service Technician - Kalgoorlie role at Atlas Copco.Your roleYour mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety.You are committed to ensuring the performance and longevity of your...

  • Field Service Technician

    2 weeks ago

    Kalgoorlie/Boulder, Australia Atlas Copco Full time

    Join to apply for the Field Service Technician - Kalgoorlie role at Atlas Copco.Your roleYour mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your...

  • Geology Field Specialist

    2 weeks ago

    Kalgoorlie/Boulder, Australia beBeeGeology Full time $150,000 - $180,000

    Job OverviewThe Geology Technician plays a pivotal role in supporting the Geology team at Tropicana Gold Mine on a permanent basis. This key position is accountable to the Mine Geology Supervisor and involves executing various tasks related to open pit mining, field quality control, and core sampling. Key ResponsibilitiesCarry out tasks associated with open...

  • Field Service Technician

    3 weeks ago

    Kalgoorlie/Boulder, Australia Komatsu Australia Full time

    At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.Komatsu Benefits:Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly...

  • Field Service Technician

    3 weeks ago

    Kalgoorlie/Boulder, Australia Komatsu Australia Full time

    At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.Komatsu Benefits:Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly...