Field Service Supervisor

2 days ago

KalgoorlieBoulder, Australia WesTrac Full time

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Reporting to the Branch Manager, the Field Service Supervisor is responsible for ensuring a high-quality customer experience related to WesTrac service, repair, and general service queries within the assigned area of service/equipment.

This position is open to both FIFO and residential candidates. WesTrac offers a Residential allowance for local candidates in Kalgoorlie, making it an attractive opportunity for those seeking lifestyle balance and community living.

Roster: 10 days on, 4 days off, 12.5 hours per day (including unpaid meal breaks)

Location: Kalgoorlie – residential or FIFO from Perth

Key Responsibilities:

  • Supervise a team of 12+ technicians and apprentices, ensuring quality service repairs and aftermarket support for mining, BCI, and underground equipment
  • Manage work order scheduling, execution, and compliance with WesTrac and Caterpillar standards
  • Provide warranty support, liaising with clients to resolve issues and maintain relationships
  • Enforce safety protocols and conduct risk assessments to promote a safe work environment
  • Utilize CAT systems (SIS) and Microsoft Office (Excel) for job tracking, reporting, and documentation
  • Lead and develop team culture through coaching, mentoring, and leadership

Qualifications and Experience:

  • Qualified Heavy Duty trade professional with supervisory experience in mechanical or dealership settings
  • Proven leadership skills with the ability to motivate and guide teams
  • Strong understanding of OH&S protocols and risk management in high-risk environments
  • Effective planning and time management skills to handle dynamic workloads
  • Excellent interpersonal skills and stakeholder engagement with a customer-first approach
  • Proficiency in computer systems for job tracking and reporting

Benefits include but are not limited to:

  • Financial: Paid Parental Leave, Salary Sacrificing, Novated Leasing, Income Protection, retail discounts
  • Health & Wellness: BUPA discounts, Fitness Passport, EAP support
  • Career Development: Recognition programs, internal progression, training through WesTrac Institute
  • Additional Perks: Referral bonuses, Emergency Services Leave, Defence Reserves Leave, Employee Share Purchase Plan

About WesTrac:

With over 4,500 employees, WesTrac is a leading authorized Caterpillar dealer offering mining and construction equipment and solutions.

We value diversity and inclusion, encouraging applications from First Nations people, LGBTQIA+ individuals, and culturally diverse backgrounds. We are a WORK180 endorsed employer committed to creating a safe and inclusive workplace.

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