Systems & IT Support

3 weeks ago

Sydney, New South Wales, Australia Liviti Full time

Sydney, Australia | Posted on 05/12/2025

We are seeking a motivated and proactive Systems & IT Support Analyst to join our team. You will be responsible for providing IT technical support to 100+ users nationally through telephone, email, and face-to-face in a fast-paced environment, working within a collaborative Service Desk Team to provide proactive rather than reactive outcomes for our team to consistently provide a high standard of IT support to ensure all helpdesk requests are responded to within agreed timeframes.

You will also have the opportunity to work with cutting-edge and innovative tools in a rapidly changing proptech business.

Responsibilities
  1. Deploy new systems and contribute to IT projects as required
  2. Audit our systems, identify gaps, and recommend and implement solutions
  3. Provide day-to-day IT and systems support & solutions for a team of 50 people using Helpdesk tools
  4. Set up and manage IT software and user accounts for new starters, including remote setup for team members in AU, IN, PH, Fiji
  5. Maintain telephony system (RingCentral) and rostering platform (Acuity)
  6. Manage daily operations and maintenance of Sales, Marketing, Systems, IT tools within Zoho One Business Suite
  7. Manage IT assets, including asset registers, storage, and repairs
  8. Work with open APIs to create integrations for third-party tools and St Trinity tech stack
  9. Support ongoing technical training programs for St Trinity staff
  10. Ensure proper documentation regarding services and systems is created and maintained
Requirements
  • Completion or near completion of a Diploma/Degree in Computer/IT Discipline
  • Strong technical knowledge of Microsoft Windows 11 OS, Microsoft Office Suite, Google Workspace
  • Working knowledge of Office 365 Tools such as SharePoint Online, MS Teams, Planner, OneDrive for Business
  • Strong diagnostic skills and an analytical approach
  • Excellent communication skills, with the ability to liaise with stakeholders at all levels
  • Knowledge/Exposure to CRMs, preferably Zoho
  • Working knowledge of SQL
  • Knowledge of data visualization tools such as Power BI, Tableau
  • Working knowledge of basic web development tools such as Unbounce, WordPress
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