Sales Operations Specialist

About the Team

• The Advertising Sales team at plays a key role in driving the company's growth across diverse and dynamic markets, including Japan, Taiwan, Australia, and New Zealand.
• We focus on building high-impact strategies and scalable operations that connect brands with audiences in seamless, efficient ways.
• As one of the most competitive and complex regions globally, APAC requires a thoughtful, data-driven, and locally nuanced approach to execution.

About the Role

• We are seeking an experienced and highly motivated individual to join our APAC Advertising team as a Sales Operations Specialist to support across the day-to-day management of paid campaigns. This role will partner closely with the sales team (Client Partners and Partner Managers), supporting the resolution of customer issues relating to Billing, Invoicing and reconciliation of paid campaigns.
• You'll play a critical role in solving daily challenges, liaising with internal stakeholders, and be a friendly face to customers with outstanding communication and attention to detail at your core.

Your impact in role

• Partner with Sales, Finance, and Legal to structure deals that meet customer needs while adhering to policies and revenue recognition rules
• Handle customer questions over email relating to billing & invoicing reconciliation (matching invoice numbers, matching billable amounts)
• Provide manual billing for advertising merchants across self-serve and non-self serve platforms
• Track pending payments and provide proactive escalation issue identification to the sales team
• Support proactive deal closure management, including credit limit increases and multi-market billing troubleshooting
• General troubleshooting relating to internal End-of-Quarter (EOQ) reconciliation (delivered revenue) and external End-of-Financial-Year (EOFY) reconciliation
• Create consistent reporting templates and best-practice frameworks for issue resolution
• Collaborate cross-functionally with Sales, Finance and Operations teams to ensure compliant and coordinated delivery of issue resolution

The experience you'll bring

• Proven experience in Deal Desk, Billing, Order-to-Cash, or related roles.
• Excellent communication and interpersonal skills
• Strong data analysis and reporting capabilities, with outstanding attention to detail
• A track record of driving improvements across sales processes, organisational design, or financial reporting processes (ideally, familiarity with Salesforce)
• Excellent stakeholder management and communication skills, with experience working across regional and functional teams
• Comfort operating independently in ambiguous situations, with a proactive, solutions-oriented mindset.

What is the typical resume would be like?

Ideal candidates would have practical experience in the following areas in their resumes.

Deal Desk/Sales Operations: The candidate should be familiar with the sales cycle, from deal structuring and order processing to revenue recognition and reconciliation.

Order-to-Cash Process: A deep understanding of the order-to-cash (O2C) process. This includes everything from receiving a purchase order to invoicing the client and reconciling payment.

Billing and Invoicing Reconciliation: The candidate must have hands-on experience resolving discrepancies between invoices and payments. This includes matching invoice numbers, reconciling billable amounts, and troubleshooting issues.

Stakeholder Management: The role requires frequent collaboration with various teams. The ideal candidates who have experience working cross-functionally with sales, finance, legal, and operations teams to resolve issues and drive projects.

Problem-Solving: The candidate must be a proactive, solutions-oriented problem solver. They should have experience identifying issues, creating best-practice frameworks for resolution, and operating in ambiguous, fast-paced environments.

Seniority level

• Associate

Employment type

• Contract

Job function

• Other

Industries

• IT Services and IT Consulting

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