Senior Entertainment Specialist

Job Title: Senior Entertainment Specialist

Location: Perth, Australia

About the Company:

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you're looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Senior Entertainment Specialist Overview:

We are looking for a full-time (37.5 hours per week) Senior Entertainment Specialist who can support our growing Entertainment. As a Senior Entertainment Specialist, you will have a diverse and varied role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Independently manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs. Analyze all inquiries and requests received from clients and provide expert advice on the best options to offer.
• Formulate complex, logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met.
• Fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations, ensuring client and booking files are maintained in relevant systems.
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service. Mitigate any financial loss through individual and avoidable error.
• Operate in accordance with client service level agreements (SLAs) and TAG policies and standards. Action all required company tasks and client or supplier processes in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members.
• Process complex reissues and pricing records accurately and manage Quality Control (QC) procedures and tasks.
• Manage and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and margin.
• Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability.
• Process administrative tasks including accounting queries from both the client and Finance department through to final reconciliation. Assess client credit levels, if applicable, and work in conjunction with the Finance department to ensure payments are received.
• Complete all TAG systems and respond to all communications proactively, promptly, efficiently and accurately.
• Ensure all PNRs Galileo are correct and fully completed.
• Log all client and supplier favors accordingly.
• Adhere to PCI regulations in accordance with Company policy.
• If required, accompany client on the tour/production to provide client support during the tour/production and ensure client satisfaction, if assigned.
• Act as a Mentor to the junior members of the team, share knowledge and assist with training as required, including new starters and TAG Academy.
• Demonstrate professionalism, attention to detail adhere to service level expectations in your day-to-day dealings with clients. Escalate any issues or concerns in a timely manner to Team Leader.
• Develop and maintain positive and valuable relationships with key vendors relevant to TAG's client base and support the PSP program. Attend presentations, networking events, site visits and functions, with any related activities carried out and followed up as necessary.
• Retain accounts and agreements, ensuring the highest standards and levels of service are always delivered with a personalised and individual approach to each client.
• Share business opportunities with the Commercial team.
• Proactively seek ways to improve functionality of the Entertainment team. Suggest ideas for improved practices locally and companywide.

Qualifications:

• BS or BA degree OR in lieu of education, equivalent combination of education and directly related experience.
• 4+ years of relevant travel consulting experience within a travel agency, managing high demand clientele.
• Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues
• GDS experience (Travelport preferred)
• Versed in booking flights, hotels and good understanding of published airfares
• Experience handling VIP, touring, film, theatre, production or media clients, and/or group travel

Experience TAG Perks:

• Ability to work independently and within a team environment
• Proactive and self-starter
• Excellent customer service sand negotiation skills
• Problem-solving and multi-tasking skills with ability to prioritize, meet deadlines and think outside of the box
• Excellent verbal and written communication skills, with a strong focus on attention to detail
• Excellent time management and prioritisation skills
• Resilient, Versatile, and flexible, with a willingness to work within a constant, high pressured, changing environment
• Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue
• Strong knowledge of Microsoft Suite

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRAPAC@tag-group.com.