Customer Experience and Inside Sales Representative

1 day ago

Perth, Western Australia Flexco Australia Full time
Customer Experience and Inside Sales Representative

Flexco, a leading global manufacturer, is looking for a Customer Experience and Inside Sales Representative for their Australian head office in Forrestdale, Perth. The chosen candidate will be the first point of contact for our customers and will work closely with our sales representatives to fulfil orders and maintain strong relationships with our key distributors.

About the company

For over 116 years, Flexco has been designing and manufacturing products for belt conveyor systems. We work with companies in industries ranging from food and beverage to mining, parcel handling, aviation and many more. We have over 1800 distributor partners worldwide and support customers in more than 150 countries. Flexco Australia is one of the 10 subsidiary locations Flexco has around the world. We are proud of Australian manufacturing capabilities and employing people from our local community to create the best product for our customers.

About the role

  • Process, edit and interpret customer orders received via phone, email, fax, and web
  • Resolving customer queries in a timely and accurate manner
  • Develop external relationships with core distributors to maximise customer experience
  • Prepare and process quotes and proposals in conjunction with the sales team
  • Review daily back-order reports and advise customers of any lead time changes
  • Work with shipping to ensure orders are shipped on time and correctly
  • Organise freight with customers and shipping and ensure on-time delivery
  • Liaise with other departments within the business to ensure maximum customer service performance
  • Outbound calling and follow-up of opportunities generated internally (tracked through CRM)

About you

  • 3+ years in customer service-related role
  • Ability to build rapport with customers
  • Attention to detail and high accuracy
  • Self-motivated and target driven
  • Proficient in Microsoft Office suite
  • Experience with ERP systems preferable
  • Experience with Salesforce preferable
  • Experience with conveyor-related products highly regarded
  • eCommerce platform experience preferable

Why work for us?

  • We provide extensive product training for this role including practical workshops on our life-sized conveyor, access to Flexco University and visiting customer sites
  • Local and overseas travelling opportunities
  • Exposure to some of the world's biggest industries
  • Free onsite parking
  • Ongoing personal and professional development opportunities
  • Study support
  • Free psychology sessions through our Employee Assistance Program
  • Generous performance bonus scheme
Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Sales and Customer Service
  • Industries: Manufacturing

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