Membership Sales

2 weeks ago

Gold Coast, Queensland, Australia Goldcoastfc Full time
Job Details: Membership Sales & Retention Executive

Full details of the job.

Vacancy Name

Vacancy No

Vacancy No VN116

Employment Type

Employment Type: Permanent

Location

Location: Gold Coast

Reporting to the Membership Manager, this role will be responsible for the delivery of the consumer sales and retention programs, execution of the annual sales campaign, day-to-day membership operations, and delivering an exceptional level of customer service to all members, fans, and ticket purchasers.

The ideal candidate will be responsible for:
  • Delivering outstanding customer service to all members and fans.
  • Making sales or proactive servicing calls to prospective and existing members.
  • Working within the consumer team to reach membership and ticketing sales and revenue targets.
  • Creating retention strategies to ensure membership retention aligns with club targets.
  • Overseeing the club's nurture program for 1st and 2nd-year members.
  • Designing and executing strategies for structured follow-up on non-renewals.
  • Proactively addressing potential issues affecting member retention and implementing intervention programs as needed.
    • Assisting with daily operations of the consumer team in collaboration with the manager and team members.
    • Recording all member and fan information, feedback, and follow-ups in the customer database, maintaining data integrity.
      • Growing revenue through promotion of premium membership packages and add-on products.
      • Participating in match day and event activities as required.
      The ideal candidate will have:
      • A strong personal brand reflecting GCFC values.
      • Proven skills in sales, relationship building, and stakeholder management.
      • Excellent attention to detail, organizational, time management, and prioritization skills.
      • High-level written and verbal communication, presentation, and interpersonal skills.
      • A commitment to providing outstanding customer service to staff, clients, members, fans, and guests.
      • Experience with databases and maintaining customer records.
      • Resourcefulness and ownership of responsibilities.
      • Flexibility and adaptability to work within a 24/7 environment.
      • Team-oriented mindset contributing to club goals; knowledge of AFL is desirable.

If you are a reliable team player who loves contributing to team goals, we look forward to hearing from you.

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