Customer Solutions Representative

4 days ago

Melbourne, Victoria, Australia Morgan Consulting Full time
Practice Manager - Infrastructure and Cyber Security

Role: Customer Solutions Representative – MSP

Location: Melbourne CBD

Type: Permanent

Work as a Customer Solutions Representative (IT Support) with strong Microsoft expertise to support and deliver solutions across diverse client environments. You'll play a key role in managing infrastructure, delivering projects, and driving automation in a fast-paced MSP setting.

Responsibilities
  • Administer and support Windows Server (2008–2019+), Active Directory, Azure AD, Group Policy, DNS, DHCP.
  • Manage Exchange, Office 365, SQL Server, and Intune environments.
  • Use RMM/PSA tools (Datto RMM, AutoTask) for monitoring, proactive maintenance, and ticket resolution.
  • Implement endpoint security, compliance, and patch management strategies.
  • Develop automation scripts using PowerShell, VBS, and SQL.
  • (Nice to have) Deliver projects such as Intune rollouts and on-prem to cloud migrations (Azure/M365).
  • (Nice to have) Support VMware, Dell EMC, Nutanix, and Veeam backup solutions.
Qualifications and Experience
  • 2+ years' experience in systems/infrastructure or desktop engineering (MSP experience preferred).
  • Strong skills in Microsoft environments: AD, Azure AD, O365, Intune, Windows Server.
  • Hands-on knowledge of VMware, Dell EMC, Nutanix, Veeam (preferred).
  • Experience with RMM/PSA tools (Datto RMM, AutoTask) highly desirable.
  • Proficiency in scripting/automation (PowerShell essential).
  • Understanding of backup, DR, and security compliance frameworks.
Certifications (Desirable)
  • Microsoft 365 Certified: Administrator Expert
  • Microsoft Certified: Azure Administrator Associate
  • ITIL V4 Foundation
Soft Skills
  • Strong communication and stakeholder management.
  • Ability to balance multiple client priorities in a dynamic environment.
  • High attention to detail and documentation.
  • Proactive, accountable, and customer focused.
Benefits
  • Paid certifications.
  • Bi-monthly team lunches/get togethers.
  • Clearly defined progression plan into professional services
  • Company discounts across a variety of shops/restaurants
Job Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting
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