Customer Service Representative
3 days ago
Customer Service Representative - Melbourne At United we encourage a flexible and healthy work-life balance for all our employees.
Join United today and enjoy:5 days anniversary leave on top of your 4 weeksFlexibility to work a 4 weekly day off or a 9-day fortnight if you chooseCareer Growth: Training, development, and opportunities to advanceGreat Perks: United Rewards = employee discounts you'll actually useStrong & Stable: Be part of a national company with a proven track recordThis means more time to focus on the things that make you happy, or as we like to say, More time for U
The Role This is an exciting opportunity for a Customer Service Representative to join our team in Melbourne .
The ideal candidate will have a solid background in customer service and building relationships with a focus on selling planned maintenance servicing of equipment to external customers.
They will have strong mechanical aptitude, or trade qualified would be an advantage, as well as have an eye for detail and eagerness to learn, be able to manage multiple tasks, and understand the importance of delivering service that exceeds customer expectations.
Key Responsibilities Promote and sign up new PMP service/maintenance schedulesApproaching potential customers with the aim of increasing customer base and turnoverVisually inspecting and reporting on condition of customer equipment on site and identify retail opportunitiesPursuing Service Department business development opportunities, dealing with customer enquiries and preparing equipment repair quotations.
Pursuit of acceptance of quotations to repairLiaising with existing customers to ensure satisfaction with services and facilitiesTo provide a central point of contact for customer serviceVisual Inspection and reporting of damage to hire fleet vehiclesCustomer analysis and rediscoveryAssisting customers to ensure their equipment needs are met and maintainedManage call cycle program Qualifications / Experience Strong customer service skills with a professional approachMechanical aptitude or trade qualification is advantageousProfessional and courteous communicationProficient in Microsoft OfficeExcellent written, verbal, and interpersonal skillsEffective time management and task prioritisationThis field is for validation purposes and should be left unchanged.Get in touchStart the conversation with our United Equipment Sales Team and we'll help you find the right equipment for the job.
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