Customer Solutions Representative

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Join the change. Electrify your future We've been proudly Aussie since 1837, innovating in energy and essential services. We are moving toward a sustainable future through electrification and renewable energy, and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

About The Role: Looking for a change in career? Join our team as an Inbound Customer Resolutions Agent and experience the satisfaction of delivering exceptional customer service to help our customers achieve success.

We have multiple Inbound Customer Resolutions Agent roles available with a start date of Thursday 9 October in our Docklands Head Office.

As an Inbound Resolutions Agent, you will talk with customers over the phone, assessing needs to deliver high-quality interactions and solutions tailored to each situation. This includes account queries and changes, billing queries, customer complaints, selling to existing and new customers, and taking payments.

You will join a team of motivated, engaged contact centre agents who live our values and work together to achieve team targets and KPI's. Our focus is to ensure customers are set up for success—the mindset you bring to every interaction.

• Deliver high-quality customer service over the phone and online to help customers achieve success.
• Handle account queries and changes, billing inquiries, and payments.
• Resolve customer complaints with empathy and effective problem-solving.
• Identify opportunities to assist customers and upsell where appropriate.
• Collaborate with team members to meet targets and KPI's.

• Resilient, empathetic and careful in every interaction with customers and colleagues.
• Passionate about customer service and focused on achieving the best outcomes.
• A problem solver who identifies root causes and resolves them.
• Eager to learn and apply new knowledge to customer interactions.
• Excellent active listening and communication skills, both written and verbal.
• A team player who contributes to the team's success.
• Committed to delivering your best and comfortable learning new technologies.

• A competitive salary of $71,635 + 12% Super plus discounts and benefits.
• Opportunity to earn $500-1,500 quarterly bonuses.
• Permanent full-time role, 37.5 hours per week.
• Hybrid work arrangements with work-from-home options after a 6-month probation on shifts after 11 AM.
• Paid onsite training.
• Working hours on a rotational basis between 8:00 am – 8:00 pm, Monday to Friday, and Saturday 8:00 am – 4:00 pm.
• Inclusive and diverse culture with a focus on physical and mental health; multiple diversity networks.
• Multiple progression routes within the business.

• Unlimited, full working rights in Australia to apply.

Benefits may change over time and vary based on role type and location.

AGL values diversity and welcomes applicants from Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and LGBTQ+ community members. AGL offers reasonable adjustments throughout the recruitment process and respects privacy. Visit www.agl.com.au/careers for more information.

Docklands, VIC 3008

• Job Family Group: Call Centre
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting, Oil and Gas, Utilities