Regional Service Manager

Add expected salary to your profile for insights

METTLER TOLEDO is the world's largest manufacturer of weighing equipment and a leading supplier of analytical instruments. Our reputation for providing quality customer service and innovative solutions is reflected in everything we do. As a leading player in the weighing equipment industry, our commitment to quality, reliability, and excellence is unwavering.

We value individuals who embody our core values of care, own, and do. We are seeking a skilled and enthusiastic individual to join our team and contribute to our mission of evolving and innovating across the Queensland region.

Based at Sumner and reporting to the National Service Business Unit Manager, this challenging role is responsible for providing a service operation that surpasses customer expectations.

Key Deliverables are:

Manage and develop a team of Service Technicians in a designated region to ensure high levels of performance and customer service

Monitor and analyze service metrics for the region to identify and address areas for improvement

Develop and maintain relationship with key customers to ensure customer satisfaction and long-term loyalty

Ensure compliance with health and safety regulations and standards

Oversee all aspects of the service department, including scheduling, staff and resource allocation

Increase service revenue

Upskill technicians across the business

Manage the team's performance using GPM tool

This is a highly challenging role and will require a motivated and driven approach to manage the various requirements from bothinternal and external customers. Through your direct reports you will provide support to technicians, service sales engineer and service coordinators. Your responsibilities will also include responding to customer service inquiries, managing inventory, and exceeding budget expectations.

You will bestrong in leadership, business development with a can-do attitude.

To be successful in this role you must have proven experience in service management, preferably in a technical or engineering environment. You should have demonstrated ability to manage and develop a team of service technicians, be experienced in managing tradespeople, possess strong administration skills, and have a high degreeof interactive and interpersonal skills. A hands-on approach anda proven capacity to manage time and workload are essential.

About METTER TOLEDO

METTLER TOLEDOis a leading global manufacturer of precision instruments and services for use in laboratories and manufacturing. We provide the scientific, food, chemical and other industrial sectors with scientific and industrial equipment solutions. As One Team, we innovate amazing solutions that deliver sustainable value and empower our stakeholders worldwide to make new developments, enhance productivity, and improve quality. Together, we are building a better, healthier, and safer tomorrow.

In addition to working for a leading global supplier of precision instruments, with a name synonymous with innovation and quality, you will benefit from ourEmployee Value Proposition (EVP), including:

A competitive salary based on previous experience.

Fully maintained company vehicle.

A confidential Employee Assistance Program, providing access to professional mental health counselling services for yourself (with potential to extend to your immediate family).

Access to our extensive employee reward and recognition program, giving you and your immediate family ongoing access to discounts (perks) across hundreds of major retail organisations in ANZ (PerkBox).

Ongoing access to an externally provided online wellness hub, giving you access to yoga / workouts, mediations, wellness webinars, hypnotherapies and many more online health and wellness resources.

Access to social and cultural events within the internal ANZ business as part of our wellbeing / culture calendar.

Annual family day.

Yearly Awards Recognition.

Service / Milestone Award.

Free Annual Flu shots.

Ongoing support with professional development via regular touchpoints on agreed S-M-A-R-T and development objectives.

METTLER TOLEDO: Empowering a world of opportunities.

We collaborate to succeed. We believe diversity and a truly inclusive culture provide the unique perspectives that fuel innovation. People are our most powerful asset, which is why we work hard to create an open environment where every voice is heard. Join our team of talented professionals to share your point of view.

As a global company whose innovations impact many crucial industries, METTLER TOLEDO has established a solid foundation in our markets. Our open culture provides ample opportunities for you to grow and explore new ideas. As we bring this vision alive, our behavior must be guided by our core values as well as appropriate business ethics.

Our Corporate Vision:

One Team:Work together with fellow employees worldwide towards common goals.

Global Reach:Help METTLER TOLEDO take advantage of its unique network to meet customers global needs.

Amazing Solutions:Think in new ways to provide solutions that improve customers' processes.

Our Corporate Values:

We Perform with Integrity:We behave ethically and legally.

We Pursue Innovation:We put good ideas to work.

We Drive Continuous Improvement:We seize opportunities to make a difference.

We Use Resources Wisely:We save time, money, and resources empowering a sustainable business.

Our unique offering to candidates:

Innovation that inspires:We offer access to an environment that thrives on innovation and impactful work.

Striving for excellence:We offer an innovative culture that rewards individuals for giving their best efforts.

A world of opportunities:We offer a global network that supports your personal and professional growth.

AtMETTLER TOLEDO,we believe in the power of teamwork. It is our culture of collaboration that allows us to continually grow and develop. Our reputation for quality and innovation is well established. Now, all we need is you Your passion, talents, and unique perspectives are what we seek to keep moving forward.

For further information regarding METTLER TOLEDO, its history and product portfolio, check us out onwww.mt.com.

If you're interested in working for a World Class organisation in a friendly team environment, we are eager to hear from you. Simply submit your cover letter and resume addressing the key selection criteria's by clicking on the "Apply Now" and submit your resume.

Salary match Number of applicants Skills match

Your application will include the following questions:Do you have experience in administration? Which of the following statements best describes your right to work in Australia? Have you worked in a role which requires a sound understanding of OH&S/WHS? How many years' experience do you have as a Regional Service Manager? Do you have customer service experience? How much notice are you required to give your current employer? Do you have a current Australian driver's licence? Have you completed a qualification in management?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Service Manager

10d ago

Technical Services Manager

mfg. Talent Partners

23d ago

Field Service Technician

Australian Beverage Corporation Pty Ltd

17d ago

Researching careers? Find all the information and tips you need on career advice.