Senior Manager, Strategic Accounts

Overview

Senior Manager, Strategic Accounts (Health) at Tyro Payments – lead and grow relationships with Australia's largest and most complex healthcare organisations. This high-impact role manages a team of Account Managers (4), sets the strategic direction for key accounts, and engages with executives (CEOs, CFOs, COOs) in healthcare enterprises to drive adoption of Tyro Health solutions.

About Tyro

At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years of experience, we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

About Tyro Health

Tyro Health's mission is to make healthcare more accessible for all Australians through the technology and solutions we build. We partner with providers, software vendors, insurers, and health system leaders to help build a future that's more connected, efficient, and patient focused.

The Role

As the Senior Manager, Strategic Accounts (Health), you will lead and grow relationships with some of Australia\'s largest and most complex healthcare organisations. This high-impact role deepens partnerships, drives adoption of our full suite of solutions, and uncovers opportunities that shape the future of Tyro Health. You will manage a team of Account Managers (4), set the strategic direction for key accounts, and work closely with executives (CEOs, CFOs, COOs) in healthcare enterprises. This role requires strong industry knowledge, commercial acumen, and the ability to influence at senior levels.

What You'll Do

• Own and grow Strategic Accounts: Build, strengthen, and expand relationships with enterprise healthcare customers, ensuring Tyro Health is a trusted partner across their operations.
• Drive Growth Opportunities: Identify, influence, and deliver new business opportunities—from product expansion to new-to-Tyro Health partnerships.
• Executive-Level Engagement: Partner with C-suite stakeholders to align Tyro Health solutions with strategic business priorities.
• Cross-Functional Collaboration: Work closely with product, technology, partnerships, and support teams to deliver tailored solutions that meet customer needs.
• Team Leadership: Lead, mentor, and inspire a team of four Account Managers to deliver exceptional results.
• Customer Advocacy: Be the voice of enterprise customers inside Tyro Health, shaping product evolution and service delivery.
• Performance Management: Conduct regular reviews with key accounts, using data and insights to drive retention and growth.
• Innovation & Integration: Influence and co-create solutions with PMS partners and internal teams, ranging from complex integrations to enterprise onboarding models.
• Risk Management: Proactively identify and manage risks in day-to-day responsibilities, comply with Tyro policies and mandatory training, and role model positive risk behaviours to strengthen Tyro's risk culture.

What You'll Bring

• At least 8 years of sales experience ideally with enterprise health customers or financial services experience with exposure to transactional banking/merchant acquiring solutions. (Previous experience working in Health and/or Financial Services is a must.)
• A keen interest in process improvement and how to optimise process for efficiency.
• Excellent stakeholder management and negotiation skills.
• Excellent verbal and written communication skills.
• Strong organisational and planning skills in a fast-paced environment.
• Strong people management skills in a sales or account management function.
• Tertiary business or health related qualification.

What's in it for you

We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You'll Also Receive

• A mix of in-office and remote working
• Learning and career development opportunities
• 16 weeks paid primary carers leave
• 12 weeks paid secondary carers leave
• Annual team-based volunteer day
• Birthday Leave
• Power Up Day (Additional day of leave)
• Weekly team social events, snacks, craft beer and wine, ping pong and video games
• Taco Tuesdays
• Mental health and wellness initiatives
• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

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