Collections & Recoveries Officer

4 days ago

Bendigo, Victoria, Australia Absa Group Full time

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and a strong presence as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools, and support to unlock your potential. You are Absa. You are possibility.

Job Summary

The job holder will primarily be responsible for managing customer debt through effective and efficient collections tactics to minimize loss to Absa. This involves negotiating repayment from customers with the objective of rehabilitating customer accounts before they deteriorate further into delinquency.

Job Description

  1. Agree on collections targets on a monthly basis with the team leader, aligned with portfolio and product targets as communicated by management.
  2. Meet the minimum productivity requirements for calls daily to optimize the collections function and achieve the monthly collection goals.
  3. Use appropriate collection scripts and tools to verify client identity and negotiate with customers to obtain a promise to pay (PTP) or to agree on repayment terms that benefit both the bank and the customer.
  4. For more complex accounts, analyze customers' account history and recommend suitable options (e.g., account restructures for arrears across multiple products or refer customers for debt review/counselling) to rehabilitate their accounts, in line with the Forbearance policy.
  5. If no solution can be negotiated, escalate calls to the team leader for assistance.
  6. Update the system after negotiations to indicate the agreement reached and the collection option to be implemented.

Education

Further Education and Training Certificate (FETC): Business, Commerce, and Management Studies (Required)

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