Senior Application Specialist – Support

3 days ago


Sydney, New South Wales, Australia Ramsay Health Care Limited Full time

We will email you new jobs that match this search.

Ok, we will send you jobs like this.

The email address was invalid, please check for errors.

Senior Application Specialist – Support & Technical Ownership

Apply now Job no: JR105125
Work type: Maximum Term
Location: Corporate Services - NSW Metropolitan
Categories: Information Technology

Location: Head Office - National Role, suitable candidate can work from any RHC location.

Employment Type: Full-Time fixed term contract 2-years

The Senior Application Specialist is responsible for the technical ownership, support, and continuous improvement of enterprise applications. This role ensures the stability, performance, and usability of critical business systems through expert-level troubleshooting, stakeholder engagement, and proactive system management. The specialist works closely with clinicians, administrative staff, vendors, and IT teams to deliver high-quality support and continuous improvement of healthcare technologies.

Key Responsibilities

Technical Ownership


• Serve as the primary technical owner for assigned applications, ensuring optimal performance, reliability, and scalability.


• Maintain deep knowledge of application architecture, integrations, and dependencies.


• Lead application lifecycle management including upgrades, patching, and end-of-life planning.


• Collaborate with vendors and internal teams to manage application roadmaps and feature releases.


• Provide Tier 2/3 support for complex application issues, ensuring timely resolution and root cause analysis.


• Monitor application health and performance using appropriate tools and dashboards.


• Develop and maintain support documentation, knowledge base articles, and runbooks.


• Participate in on-call rotations and incident response as required.

Stakeholder Engagement


• Liaise with business units to understand application usage, pain points, and enhancement opportunities.


• Translate business requirements into technical solutions in collaboration with developers and vendors.


• Conduct training and onboarding sessions for end-users and support staff.


• Analyze support trends and metrics to drive proactive improvements.


• Lead or contribute to application-related projects, including migrations and integrations.


• Identify and implement automation opportunities to streamline support processes.

Required Skills & Experience


• Bachelor's degree in Information Technology, Computer Science, or related field.


• 5+ years of experience in application support or technical systems administration.


• Strong understanding of enterprise application ecosystems (e.g., ERP, CRM, EHR, custom platforms).


• Experience with ITIL practices and service management platforms (e.g., ServiceNow, Jira).


• Excellent problem-solving, communication, and stakeholder management skills.


• Experience with ZedMed and SugarCRM is advantageous but not essential

Desirable Qualifications


• Certifications in relevant technologies (e.g., Microsoft, Oracle, AWS, ITIL).


• Experience in regulated industries (e.g., healthcare, finance).

Key Attributes


• Proactive and self-driven with a strong sense of ownership.


• Analytical mindset with attention to detail.


• Ability to work independently and collaboratively in cross-functional teams.


• Strong documentation and communication skills.

About US

The Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of 'People Caring for People' since 1964.

What's in it for you?

Professional Advancement:Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts -you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunitiese.g., airport lounge membership, self-education expenses, novated leasing and more.

Requirements


• Must provide a National Police check conducted within the previous 12 months


• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com

For enquiries, please contact either Robbie Mansjur via email mansjurr@ramsayhealth.com.au or Katherine Wegner via email wegnerk@ramsayhealth.com.au

Applications Close: 3rd September 2025

Advertised: 20 Aug 2025 AUS Eastern Standard Time
Applications close: 03 Sep 2025 AUS Eastern Standard Time

We will email you new jobs that match this search.

Ok, we will send you jobs like this.

The email address was invalid, please check for errors.

Join a collaborative, diverse team focused on delivering excellence in application support.

Join a collaborative, diverse team focused on delivering excellence in application support.

#J-18808-Ljbffr

  • Sydney, New South Wales, Australia Envest Full time

    Applications Support Specialist | EnvestJoin or sign in to find your next jobJoin to apply for the Applications Support Specialist | Envest role at EnvestApplications Support Specialist | EnvestJoin to apply for the Applications Support Specialist | Envest role at EnvestGet AI-powered advice on this job and more exclusive features.About EnvestHeadquartered...


  • Sydney, New South Wales, Australia Life Sciences WA Full time

    The Application Specialist Senior - Veeva supports the day-to-day operations of Clinical Systems/ IT applications (with GxP categorization), ensuring optimal system performance and managing system enhancements. In addition, the Application Specialist (Senior) shall lead in resolving L2/L3 tickets and mentor/help Application Analysts for L1 ticket resolution...


  • Sydney, New South Wales, Australia Life Sciences WA Full time

    The Application Specialist Senior - Veeva supports the day-to-day operations of Clinical Systems/ IT applications (with GxP categorization), ensuring optimal system performance and managing system enhancements. In addition, the Application Specialist (Senior) shall lead in resolving L2/L3 tickets and mentor/help Application Analysts for L1 ticket resolution...


  • Sydney, New South Wales, Australia Buscojobs Full time

    Applications Support Specialist | EnvestJoin or sign in to find your next jobJoin to apply for the Applications Support Specialist | Envest role at EnvestGet AI-powered advice on this job and more exclusive features.About EnvestHeadquartered in Brisbane, Queensland, Envest is an insurance investment and distribution business with a diverse portfolio of...


  • Sydney, New South Wales, Australia Macquarie University Full time

    Join to apply for the Senior Application Specialist (M365) role at Macquarie University1 day ago Be among the first 25 applicantsJoin to apply for the Senior Application Specialist (M365) role at Macquarie UniversityGet AI-powered advice on this job and more exclusive features.Annual base salary from $122,628 to $136,449 (HEW Level 8), plus 17%...


  • Sydney, New South Wales, Australia UKG Full time

    Application Support Specialist (12 month fixed term contractor)Join to apply for the Application Support Specialist (12 month fixed term contractor) role at UKGApplication Support Specialist (12 month fixed term contractor)1 day ago Be among the first 25 applicantsJoin to apply for the Application Support Specialist (12 month fixed term contractor) role at...


  • Sydney, New South Wales, Australia beBeeApplication Full time $120,000 - $140,000

    Job DescriptionAs a senior application support technical specialist, you will play a critical role in ensuring the continued operation of core banking and key IT applications. You will provide timely support to the daily operation of business-critical applications, working closely with the business, IT leadership, and service provider teams.Key...


  • Sydney, New South Wales, Australia Teachers Mutual Bank Limited Full time

    OverviewSenior Application Support Technical Specialist role at Teachers Mutual Bank Limited. The Application Support team ensures the continued operation of TMBL's core banking and key IT applications with a number of integrated products to deliver business functionality. As a member of the Application Support Team, the Application Support Technical...


  • Sydney, New South Wales, Australia Teachers Mutual Bank Limited Full time

    OverviewSenior Application Support Technical Specialist role at Teachers Mutual Bank Limited. The Application Support team ensures the continued operation of TMBL's core banking and key IT applications with a number of integrated products to deliver business functionality. As a member of the Application Support Team, the Application Support Technical...


  • Sydney, New South Wales, Australia Life Sciences WA Full time

    The Application Specialist Senior - Veeva supports the day-to-day operations of Clinical Systems/ IT applications (with GxP categorization), ensuring optimal system performance and managing system enhancements. In addition, the Application Specialist (Senior) shall lead in resolving L2/L3 tickets and mentor/help Application Analysts for L1 ticket resolution...