Product Manager- Transaction

2 weeks ago

Sydney, New South Wales, Australia PayTech Nexus Ltd Full time

Location- Sydney,Hybrid minimum 5 day within the fortnight (may be requested more than this)

Term- 12 months

Do work that matters

As a Product Manager Transaction & Savings products, you will play a key role within the Everyday Bankingteam in shaping our propositions across key customer segments. You will lead the development of segment-specific insights, reporting, and strategic recommendations to drive improved customer experience, productperformance, and business growth. You will work cross-functionally with data, marketing, digital, distribution,and other product teams to deliver outcomes.

More specifically, you will:

  • Drive development of the customer segmentation strategy, ensuring it supports the banks growthobjectives and aligns with customer needs.
  • Understand the voice of the customer, be across and pre-empt impact of macro, micro and product landscapes.
  • Identify opportunities to improve our propositions, supported by a deep understanding of our products and customers.
  • Lead and execute change in partnership with delivery teams and a wide range of stakeholders, to continuously improve our product offerings and processes.
  • Lead the regular reporting and insight generation across key customer segments, turning data into actionable strategies.
  • Collaborate with analytics teams to improve segment definitions and measurement frameworks.
  • Monitor market trends and competitor activity to ensure our segment strategies remain relevant and differentiated.

We want to hear from people who have:

  • Previous experience in product, strategy, or customer insights is essential for this role
  • Strong understanding of customer frameworks, customer journeys and value propositions is highly desirable
  • Strong commercial acumen and strategy development skills
  • Strong communication, stakeholder and influencing skills
  • Strong analytical skills with confidence using data to drive actionable insights
  • Proven problem-solving skills coupled with confidence in making data-driven decisions
  • Advanced ability to drive outcomes and execute on a roadmap of initiatives
  • Risk Mindset all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
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