Operational Support Officer

Location: Wollongong, Australia

Description

As an Operational Support Officer, you will support the delivery of superannuation services by performing a range of administrative and operational tasks.

This role is ideal for individuals looking to build a career in superannuation administration, including recent graduates.

Job specification

• Perform and coordinate a variety of administrative tasks across superannuation operations
• Maintain adviser records and process fees in accordance with Apex procedures
• Execute ATO-mandated tasks including Unclaimed Super Monies and Lost Member processing
• Participate in User Acceptance Testing (UAT) and support platform enhancements
• Investigate and resolve exceptions to ensure service delivery meets quality, SLA, and compliance standards
• Assist in identifying and implementing improvements to processes and systems
• Support reporting activities and contribute to service performance assessments
• Collaborate with internal teams and external stakeholders to ensure smooth operations

Skills Required:

• Strong attention to detail
• Proficiency in Microsoft Excel and Word
• Analytical mindset with the ability to investigate and resolve issues
• Understanding of superannuation administration processes (preferred)
• Ability to work effectively within a team and with external stakeholders
• Willingness to learn and adapt to new technologies and processes
• Good interpersonal and communication skills
• Demonstrated initiative and problem-solving ability
• Prior experience in superannuation or financial services (preferred but not essential)
• Formal superannuation qualifications or willingness to complete RG146 within 12 months
• Familiarity with superannuation technology platforms (e.g. Acurity) is advantageous
• Commitment to delivering high-quality client service
• Willingness to contribute to continuous improvement initiatives

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;
• Competitive remuneration commensurate with skills and experience;
• Training and development opportunities

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please the following link: https://www.apexgroup.com/corporate-social-responsibility/

"Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment."

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.