Operational Support Officer

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Operational Support Officer
Location : Wollongong, Australia
Description
As an Operational Support Officer, you will support the delivery of superannuation services by performing a range of administrative and operational tasks.

This role is ideal for individuals looking to build a career in superannuation administration, including recent graduates.

Job specification

• Perform and coordinate a variety of administrative tasks across superannuation operations
• Maintain adviser records and process fees in accordance with Apex procedures
• Execute ATO-mandated tasks including Unclaimed Super Monies and Lost Member processing
• Participate in User Acceptance Testing (UAT) and support platform enhancements
• Investigate and resolve exceptions to ensure service delivery meets quality, SLA, and compliance standards
• Assist in identifying and implementing improvements to processes and systems
• Support reporting activities and contribute to service performance assessments
• Collaborate with internal teams and external stakeholders to ensure smooth operations

Skills Required:

• Strong attention to detail
• Proficiency in Microsoft Excel and Word
• Analytical mindset with the ability to investigate and resolve issues
• Understanding of superannuation administration processes (preferred)
• Ability to work effectively within a team and with external stakeholders
• Willingness to learn and adapt to new technologies and processes
• Good interpersonal and communication skills
• Demonstrated initiative and problem-solving ability
• Prior experience in superannuation or financial services (preferred but not essential)
• Formal superannuation qualifications or willingness to complete RG146 within 12 months
• Familiarity with superannuation technology platforms (e.g. Acurity) is advantageous
• Commitment to delivering high-quality client service
• Willingness to contribute to continuous improvement initiatives

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;
• Competitive remuneration commensurate with skills and experience;
• Training and development opportunities

Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please

"Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment."
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.