Field Training and Capability Manager

Overview

As a Field Training and Capability Manager, you will play a pivotal role in shaping the future of our workforce. Your primary responsibility will be to develop and implement comprehensive competency frameworks and establish clear training standards against technical competencies.

You will lead a team of specialists dedicated to delivering Certificate III and IV in Telecommunications, as well as bespoke NBN technical content. This role requires a strategic thinker who can ensure that our training programs are aligned with industry standards and meet the evolving needs of our organisation.

A bit about you

You are an experienced professional with a strong background in developing competency frameworks and establishing training standards. You have a proven track record of leading teams to deliver high-quality training programs, particularly in the telecommunications sector.

Your expertise includes managing the delivery of Certificate III and IV in Telecommunications and creating customized NBN technical content. You are passionate about continuous improvement and are committed to fostering a culture of excellence within your team.

The candidate is skilled in leading cross-functional teams, engaging with both internal and contracted field workforces, and driving continuous improvement. They are familiar with current telecommunications technologies and nbn's workforce systems, and excel in communication, collaboration, and leading teams through change. Strong planning and organisational skills enable them to deliver results under tight deadlines while maintaining a focus on customer value and operational success.

Responsibilities

• Develop and implement comprehensive competency frameworks and establish clear training standards against technical competencies.
• Lead a team of specialists delivering Certificate III and IV in Telecommunications and bespoke NBN technical content.
• Ensure training programs are aligned with industry standards and evolving organisational needs.
• Lead cross-functional teams, engaging with internal and contracted field workforces, and drive continuous improvement.
• Maintain familiarity with current telecommunications technologies and nbn's workforce systems; communicate effectively and lead through change.

Qualifications

• Experience developing competency frameworks and establishing training standards.
• Proven track record of leading teams to deliver high-quality training programs, particularly in telecommunications.
• Expertise in delivering Certificate III and IV in Telecommunications and creating customized NBN technical content.
• Strong planning and organisational skills; ability to deliver results under tight deadlines with a focus on customer value and operational success.
• Excellent communication and collaboration skills; ability to lead teams through change.

Inclusion and Equal Opportunities

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. We are recognised as a WORK180 Endorsed Employer for Women, and an Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please contact recruitment@nbnco.com.au or call the Recruitment Accessibility Enquiry Line at +61 2 8918 9990.

How to apply

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note this role is a permanent opportunity and applications will close at midnight on Wednesday 3rd September. To be eligible for this role, you must have full working rights in Australia; any capital city location would be considered.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industries: Information Services

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