Field Services Content and Capability Development Manager

18 hours ago

Sydney, New South Wales, Australia nbn® Australia Full time
Overview

Field Services Content and Capability Development Manager at nbn Australia

As the FS Content & Capability Development Manager, you will lead a team of capability development leads and digital content producers in the design and implementation of training and capability programs for our field services team across Australia. Reporting to the Executive Manager Learning Capability and Knowledge, you will create learning content, facilitate workshops, and collaborate with experts to address learning needs. Your leadership will drive the professional growth of our team and contribute to our success.

Responsibilities
  • Lead a team of capability development leads and digital content producers in the design and implementation of training and capability programs for our field services team across Australia.
  • Report to the Executive Manager Learning Capability and Knowledge.
  • Create learning content, facilitate workshops, and collaborate with experts to address learning needs.
  • Drive the professional growth of the team and contribute to the ongoing success of the organization.
Qualifications
  • Strong background in leading learning and development teams, with experience in content creation and capability development.
  • Excellent communication and interpersonal skills; ability to manage multiple projects and meet tight deadlines.
  • Experience in digital learning, online content, learnership programs, and customer service soft skills training in telecommunications or similar operational environments.
  • Ability to leverage technology for effective learning, combined with leadership skills.
Life at nbn

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. We are recognised as a WORK180 Endorsed Employer for Women and an Employer of Choice for 2025.

Equal Opportunities for All

nbn champions equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please contact recruitment@nbnco.com.au or +61 2 8918 9990. This line is dedicated to accessibility-related enquiries for recruitment, and only enquiries related to accessibility adjustments will be answered.

How to apply

Please apply by following the links and submitting your resume only. We do not require a cover letter or any selection criteria to be addressed. This is a permanent role and applications will close at midnight on Wednesday, 3 September 2025. To be eligible for this role, you must have full working rights in Australia; any capital city location will be considered.

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