Workforce Coordinator

3 weeks ago

Adelaide, South Australia Serco Full time
Overview

Serco, Adelaide, South Australia, Australia. The Workforce Coordinator role is part of the Operational Support Centre (OSC) and supports Serco contracts across Australia by optimising staff utilisation, strategic and operational workforce planning, and roster compliance with industrial awards.

Responsibilities
  • Manage end-to-end roster processes, including building, optimising, and maintaining rosters.
  • Maximise staff utilisation and recommend strategies to meet service delivery KPIs.
  • Ensure rosters align with industrial instruments and Serco policies.
  • Provide reports and analytics to inform recruitment decisions.
  • Drive process improvements and implement innovative solutions.
  • Build strong relationships with internal stakeholders across the business.
You'll Spend Your Time Focused On
  • Workforce Planning – 40%
  • Strategic workforce analysis – 30%
  • Workforce management administration – 20%
  • Reporting and analytics – 10%
To Be Successful In This Role You'll Have
  • A keen eye for detail and a commitment to accuracy.
  • Experience with workforce management methodologies and Workforce Management Software systems.
  • Proficiency in Microsoft Excel, including pivot tables and formulas.
  • Excellent verbal and written communication skills.
  • Ability to prioritize tasks under pressure and maintain attention to detail.
Benefits
  • Career development and training opportunities.
  • Tools that support smarter ways of working (ServiceNow, Genesys, UKG, T2W).
  • Supportive team culture that values innovation and collaboration.
  • For team collaboration purposes, this role will be based 4-5 days per week in our Adelaide CBD office; 1 day per week WFH can be organised if needed.
Why Serco

Serco is a place where you can grow, with a team of 12,000+ professionals across Asia Pacific (APAC). We offer a culture that supports growth, challenge, opportunity, and reward. We focus on serving Governments and work across Health, Defence, Maritime, Justice, Immigration, and Community Services.

Equal Employment Opportunity

We celebrate diversity and welcome applications from all backgrounds and cultures – including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans, and people with disability. You'll also have access to Employee Networks led by colleagues who are passionate about inclusion and belonging.


#J-18808-Ljbffr

  • Workforce Coordinator

    2 weeks ago

    Adelaide, South Australia Soldier On, Ltd Full time

    Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:Career development and training opportunitiesTools that support smarter ways of working (ServiceNow, Genesys,...

  • Workforce Coordinator

    3 weeks ago

    Adelaide, South Australia Serco Full time

    Add expected salary to your profile for insightsJoin a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:Career development and training opportunitiesTools that...

  • Workforce Coordinator

    3 weeks ago

    Adelaide, South Australia Serco Full time

    Add expected salary to your profile for insightsJoin a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:Career development and training opportunitiesTools that...

  • Workforce Coordinator

    1 week ago

    Adelaide, South Australia beBeeCustomerService Full time $55,000 - $86,000

    Job Summary:We are seeking a highly skilled Workforce Coordinator to join our team.As a Workforce Coordinator, you will play a pivotal role in ensuring that clients' needs are met by providing high-quality customer service and allocating staff accordingly.The ideal candidate will have excellent communication skills and be able to effectively manage workload...

  • Workforce Coordinator

    3 weeks ago

    Adelaide, South Australia Serco Full time

    OverviewSerco, Adelaide, South Australia, Australia. The Workforce Coordinator role is part of the Operational Support Centre (OSC) and supports Serco contracts across Australia by optimising staff utilisation, strategic and operational workforce planning, and roster compliance with industrial awards.ResponsibilitiesManage end-to-end roster processes,...

  • Industrial Workforce Coordinator

    2 weeks ago

    Adelaide, South Australia beBeeOperational Full time $80,000 - $100,000

    Job OverviewThis role is crucial for ensuring long-term workforce stability and operational efficiency across a key client site.The primary point of contact between the company and the Client, guaranteeing seamless coordination of waste services while maintaining strict adherence to environmental and safety standards.Main Responsibilities:Coordinate waste...

  • Workforce Rostering Coordinator

    3 weeks ago

    Adelaide, South Australia Serco Full time

    OverviewAs a Workforce Rostering Coordinator in Serco's Operational Support Centre (OSC) team, you'll play a key role in optimising rosters across our contracts, ensuring our teams are well-supported and operations run smoothly. This role is ideal for someone who's proactive, detail-oriented, and energised by change. You'll be the first point of contact for...

  • Workforce Rostering Coordinator

    3 weeks ago

    Adelaide, South Australia Serco Full time

    OverviewAs a Workforce Rostering Coordinator in Serco's Operational Support Centre (OSC) team, you'll play a key role in optimising rosters across our contracts, ensuring our teams are well-supported and operations run smoothly. This role is ideal for someone who's proactive, detail-oriented, and energised by change. You'll be the first point of contact for...

  • Workforce Management Coordinator

    2 weeks ago

    Adelaide, South Australia MyBudget Full time

    OverviewMyBudget is seeking a Workforce Management Coordinator in Adelaide, South Australia. The role collaborates with the Workforce Management Leader to support frontline teams with accurate scheduling, effective resource planning, and real-time workforce monitoring.About the RoleWe are currently seeking a Workforce Management Coordinator to join our team...

  • Workforce Management Coordinator

    2 weeks ago

    Adelaide, South Australia MyBudget Full time

    OverviewMyBudget is seeking a Workforce Management Coordinator in Adelaide, South Australia. The role collaborates with the Workforce Management Leader to support frontline teams with accurate scheduling, effective resource planning, and real-time workforce monitoring.About the RoleWe are currently seeking a Workforce Management Coordinator to join our team...