Workforce Coordinator

8 hours ago

Adelaide, South Australia Serco Full time
Overview

Serco, Adelaide, South Australia, Australia. The Workforce Coordinator role is part of the Operational Support Centre (OSC) and supports Serco contracts across Australia by optimising staff utilisation, strategic and operational workforce planning, and roster compliance with industrial awards.

Responsibilities
  • Manage end-to-end roster processes, including building, optimising, and maintaining rosters.
  • Maximise staff utilisation and recommend strategies to meet service delivery KPIs.
  • Ensure rosters align with industrial instruments and Serco policies.
  • Provide reports and analytics to inform recruitment decisions.
  • Drive process improvements and implement innovative solutions.
  • Build strong relationships with internal stakeholders across the business.
You'll Spend Your Time Focused On
  • Workforce Planning – 40%
  • Strategic workforce analysis – 30%
  • Workforce management administration – 20%
  • Reporting and analytics – 10%
To Be Successful In This Role You'll Have
  • A keen eye for detail and a commitment to accuracy.
  • Experience with workforce management methodologies and Workforce Management Software systems.
  • Proficiency in Microsoft Excel, including pivot tables and formulas.
  • Excellent verbal and written communication skills.
  • Ability to prioritize tasks under pressure and maintain attention to detail.
Benefits
  • Career development and training opportunities.
  • Tools that support smarter ways of working (ServiceNow, Genesys, UKG, T2W).
  • Supportive team culture that values innovation and collaboration.
  • For team collaboration purposes, this role will be based 4-5 days per week in our Adelaide CBD office; 1 day per week WFH can be organised if needed.
Why Serco

Serco is a place where you can grow, with a team of 12,000+ professionals across Asia Pacific (APAC). We offer a culture that supports growth, challenge, opportunity, and reward. We focus on serving Governments and work across Health, Defence, Maritime, Justice, Immigration, and Community Services.

Equal Employment Opportunity

We celebrate diversity and welcome applications from all backgrounds and cultures – including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans, and people with disability. You'll also have access to Employee Networks led by colleagues who are passionate about inclusion and belonging.


#J-18808-Ljbffr

  • Workforce Coordinator

    11 hours ago

    Adelaide, South Australia Serco Full time

    OverviewSerco, Adelaide, South Australia, Australia. The Workforce Coordinator role is part of the Operational Support Centre (OSC) and supports Serco contracts across Australia by optimising staff utilisation, strategic and operational workforce planning, and roster compliance with industrial awards.ResponsibilitiesManage end-to-end roster processes,...

  • Workforce Rostering Coordinator

    8 hours ago

    Adelaide, South Australia Serco Full time

    OverviewAs a Workforce Rostering Coordinator in Serco's Operational Support Centre (OSC) team, you'll play a key role in optimising rosters across our contracts, ensuring our teams are well-supported and operations run smoothly. This role is ideal for someone who's proactive, detail-oriented, and energised by change. You'll be the first point of contact for...

  • Workforce Rostering Coordinator

    11 hours ago

    Adelaide, South Australia Serco Full time

    OverviewAs a Workforce Rostering Coordinator in Serco's Operational Support Centre (OSC) team, you'll play a key role in optimising rosters across our contracts, ensuring our teams are well-supported and operations run smoothly. This role is ideal for someone who's proactive, detail-oriented, and energised by change. You'll be the first point of contact for...

  • Strategic Coordinator for Indigenous Workforce Development

    3 days ago

    Adelaide, South Australia beBeeCoordinatormanagement Full time $98,478 - $116,864

    Unlock PotentialOur vision is to provide a world-leading public education system that prioritises learning and wellbeing for every child.The Aboriginal and Torres Strait Islander workforce plays a vital role in the education system, and we are committed to listening to and acting upon their voices through embedding cultural knowledge, experience, and...

  • Event Workforce Coordinator – Adelaide International

    2 days ago

    Adelaide, South Australia Tennis Australia Full time $60,000 - $80,000 per year

    At Tennis Australia, we're creating a more playful world through tennis – for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court. We're a team of imaginative and passionate people who believe in the power of sport to make a difference.   Want your chance to make a mark...

  • Election Workforce Support Specialist

    3 days ago

    Adelaide, South Australia beBeeAdministrative Full time $67,589 - $72,033

    Job OverviewThe role involves providing administrative and recruitment support for election workforce recruitment and the delivery of broader workforce activities. The successful candidate will be responsible for all aspects of the employment lifecycle, including recruitment, pre-employment screenings, offers of employment, assignment, induction, and...

  • Coordinating Professional

    1 day ago

    Adelaide, South Australia beBeeAdministrative Full time $60,000 - $85,000

    Project Coordinator Job OpportunityWe are seeking a detail-oriented and highly organized individual to provide comprehensive administrative support, coordinate meetings, track project actions, manage stakeholder communications, maintain documentation, and assist with reporting, presentations, and logistics.To succeed in this role, you will possess strong...

  • Senior Project Coordinator

    1 day ago

    Adelaide, South Australia beBeeProject Full time $100,000 - $120,000

    Job Overview:This role offers a broad scope with key responsibilities that include project planning, resource allocation and task management to support delivery milestones.Project schedules, resource plans and work breakdown structures are developed and maintained to ensure delivery on time.The coordination of workforce planning and task tracking is crucial...

  • Event and Project Coordinator

    3 days ago

    Adelaide, South Australia beBeeCommunity Full time $103,798 - $108,265

    Project Coordinator OpportunityWe are seeking a collaborative and detail-oriented individual to support and deliver community initiatives that enhance our public spaces.The successful applicant will have excellent project coordination skills, a strong ability to work in a team environment, and a passion for community engagement.Support the development and...

  • Scheduling and Coordination Specialist

    3 days ago

    Adelaide, South Australia beBeeSchedule Full time $75,000 - $85,000

    Job Title:Career Opportunities in Scheduling and CoordinationDescription:We are seeking a highly skilled Scheduler to join our team.This role is critical in ensuring the smooth operation of our allied health practitioners, allowing them to focus on delivering high-quality support to clients while you manage schedules and coordinate appointments.Coordinate...