Workforce Rostering Coordinator

3 weeks ago

Adelaide, South Australia Serco Full time
Overview

As a Workforce Rostering Coordinator in Serco's Operational Support Centre (OSC) team, you'll play a key role in optimising rosters across our contracts, ensuring our teams are well-supported and operations run smoothly. This role is ideal for someone who's proactive, detail-oriented, and energised by change. You'll be the first point of contact for our Workforce Management system users and will work closely with a diverse group of stakeholders to drive real-time decisions and improvements. This role will be based 4-5 days per week in our Adelaide CBD office; 1 day per week WFH can be organised if needed.

Responsibilities
  • Workforce management - 60%
  • Performance analysis - 20%
  • Triaging phone queries - 20%
As a Workforce Rostering Coordinator, you'll make a positive impact by:
  • Managing staff allocation and roster changes across multiple sites.
  • Ensuring roster updates are accurate, timely, and aligned with operational needs.
  • Backfilling vacancies and training team members on workforce management tools.
  • Collaborating with stakeholders to identify trends and improve performance.
  • Building strong internal relationships with teams across the OSC and beyond.
  • Triaging and resolving queries related to systems and central support.
Your ideal skills & experience
  • Experience in workforce management or roster coordination (desirable).
  • Ability to work independently and respond quickly in a dynamic environment.
  • Strong analytical skills and the ability to make real-time, data-informed decisions.
  • Excellent communication skills and confidence in engaging diverse stakeholders.
  • A keen eye for detail and a commitment to accuracy.
Benefits
  • Five rostered days off each fortnight
  • Rotating shift hours from 4:30am to 10:30pm, seven days a week
  • Great career development and training opportunities
  • Tools that support smarter ways of working (ServiceNow, Genesys, UKG, T2W)
  • Supportive team culture that values innovation and collaboration
  • For team collaboration purposes, this role will be based 4-5 days per week in our Adelaide CBD office – 1 day per week WFH can be organised if needed
About Serco

Serco is a place where you can grow, with a team of 12,000+ professionals across Asia Pacific (APAC). We offer challenge, opportunity, and reward, with opportunities across Health, Defence, Maritime, Justice, and Community Services. We celebrate diversity and welcome applications from all backgrounds and cultures – including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans, and people with disability. Employee Networks support inclusion and belonging.

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