Microsoft Dynamics 365 CRM Functional Lead

3 weeks ago

Brisbane, Queensland, Australia Infosys Full time
Microsoft Dynamics 365 CRM Functional Lead

Location: Brisbane, Australia

Salary: AUD 150,742-171,215 (Annual Gross)

Short Description: Microsoft Dynamics CRM Functional Lead

About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we steer our clients through their digital journey by enabling the enterprise with an AI powered core that helps prioritize the execution of change and by delivering agile digital at scale to drive performance and customer delight. Our learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Responsibilities
  • Interact with business functional users and business stakeholders to understand business requirements
  • Create Epics, Features, User Stories and Acceptance Criteria when required
  • Do a Fit/ Gap analysis of the business requirements and propose solution for the identified gaps
  • Prepare wireframes, process flows maps and presentations around system design
  • Create functional solution design to address business, interface, and performance requirements
  • Configure D365 CRM product based on requirements
  • Conduct end-user and admin training sessions, show and tell sessions and provide tailored demonstrations of the technology solution
  • Review of Functional test cases based on acceptance criteria
  • Serve as clients main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients needs and requirements
Essential
  • Experience as a functional lead on end-to-end Dynamics 365 Customer Engagement implementations
  • Experience on preparing process flows using Visio, PowerPoint, or any other tool
  • Good understanding of Dynamics 365 security model
  • Hands-on experience in D365 CRM product configurations
Preferred
  • Experience in User Training and Showcases
  • Experience in working in Agile projects and using tools such as JIRA, Azure DevOps
  • Excellent interpersonal, written, and oral communication skills, and ability to initiate conversations proactively

Infosys is an equal opportunity employer. If you require adjustments to the recruitment process due to disability, illness, or injury, please contact our Recruitment team at Infosys_ta@infosys.com or call 1-866-472-0935. You can also indicate your preferred method of contact in your message, and someone will reach out.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting
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