Claims Consultant

4 weeks ago

North Sydney Council, Australia Strata Unit Underwriters (SUU) Full time
Overview

Direct message the job poster from Strata Unit Underwriters (SUU)

SUU has been a proud insurer within the Australian strata community for 25 years. Delivering peace of mind to the strata community through market leading strata insurance products, exceptional customer experiences and a long-held focus on the digital future, SUU is passionate about strata communities throughout all regions of Australia.

Are you passionate about the insurance industry and thrive on analysing risks? We're seeking a Claims Consultant to manage claims from lodgement through to completion in line with our process to ensure optimum customer outcomes under the policy coverage.

Responsibilities
  • Proactive end-to-end management of strata claims within designated authority limits with a focus on meeting Service Level Agreements and regulatory requirements.
  • Liaise with all relevant parties to provide regular updates on the progress of claims and leverage the expertise of Team Leader, Technical Specialists and other key stakeholders.
  • Respond to customer inquiries over the phone and via email.
  • Review expert reports and recommendations and apply the policy wording to determine policy coverage and response.
  • Conduct evaluations and basic investigatory tasks by gathering and documenting relevant information within the SUU systems as required.
  • Communicate claim decision to brokers and customers in writing.
  • Provide assistance to team members and identify opportunities for process improvement to support team achievements and goals.
About you / Qualifications
  • Ability to work independently and collaboratively within a team environment.
  • Previous work experience in a similar role within the property or strata space with prior exposure to insurance claims handling systems, processes and procedures.
  • Willingness to support flexible working practices where possible.

We are committed to creating a flexible and inclusive work environment that supports all our People to reach their potential. Where possible, we will make every effort to accommodate flexible working practices. Talk to us about how this role could be flexible for you.

Compliance & Diversity

Any offer of employment is dependent upon the satisfactory completion of background checks by AUB Group or by an external third-party on our behalf. SUU and AUB Group welcomes all people regardless of ethnicity, faith, sexual orientation, and gender identity, and we are dedicated to providing a workplace environment that supports and values diversity, inclusion and equality.

Additional information

Location: Sydney, New South Wales, Australia


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