Virtual Lifestyle Concierge

Overview

Ten Lifestyle Group is seeking passionate, motivated Travel Specialists to join our APAC team in Melbourne. Ten is the global leader in premium lifestyle and travel concierge services, with a network spanning 20+ offices worldwide and more than 1,300 dedicated employees, helping over two million high-net-worth members get the most out of life wherever they are. As a Certified B Corp, we're proud to make a positive impact on society and the environment while delivering world-class service.

What You'll Do

• Deliver exceptional travel experiences by handling leisure travel requests from our global members.
• Manage bookings for scheduled, no-frills, and chartered flights — with a strong focus on first and business-class travel.
• Use your commercial judgement and expertise with GDS (preferably Amadeus) and job management systems to find the best travel solutions.
• Provide outstanding customer service that keeps our members coming back again and again.

What We're Looking For

• A love for the travel industry and a passion for creating memorable journeys.
• A fast learner who thrives in a dynamic, fast-paced environment.
• Excellent communication skills in English.
• Experience with GDS booking platforms and a knack for problem-solving.

Why Join Ten

Ten is the global leader in premium lifestyle and travel concierge services. With a network spanning 20+ offices worldwide and more than 1,300 dedicated employees, we help over two million high-net-worth members get the most out of life — wherever they are. Our unique blend of insider knowledge, cutting-edge technology, and buying power allows us to go beyond expectations every time. We're growing rapidly — over 40% annually — and are backed by a committed, ambitious team. As a Certified B Corp, we're proud to make a positive impact on society and the environment while delivering world-class service.

Requirements

• Experience: Proven track record in a dedicated flight sales role within a travel agency, tour operator, or concierge business.
• GDS Proficiency: Hands-on experience with one or more Global Distribution Systems (preferably Amadeus), including complex multi-sector bookings and round-the-world routings from all major global hubs.
• Travel Knowledge & Passion: Strong knowledge of, and enthusiasm for, a wide variety of leisure and city destinations, as well as different travel styles.
• Luxury Travel Expertise: Demonstrated success in designing luxury holidays for affluent clients.
• Attention to Detail: Exceptional focus on details, especially when working under pressure.
• Customer Commitment: Dedication to customer satisfaction, willingness to go the extra mile, tactful and diplomatic approach, and excellent problem-solving skills.
• Multitasking & Adaptability: Ability to manage multiple projects simultaneously and adapt quickly to a dynamic and changing environment.
• Self-Motivation: Highly motivated, committed, with strong initiative and drive.
• Communication Skills: Exceptional verbal and interpersonal skills for liaising with members and suppliers, maintaining a calm and professional demeanor at all times.
• Language Skills: Native-level proficiency in English (both written and spoken).
• Independence & Teamwork: Strong attention to detail, ability to work independently, and a reliable team player with excellent interpersonal and communication skills.

Working Hours

• Full-time position.
• Monday to Friday, 38 hours per week, with a start time of either 8:00 AM or 9:00 AM.

Important Notes

• Applicants must have the right to work in Australia.
• We regret that we cannot accept applications without valid work authorization.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward. We encourage staff to incorporate their aspirations and interests into their career at Ten, and we support development every step of the way. All employees enjoy benefits regardless of location, including monthly Treats on Ten, extra annual leave in milestones, and a Ten Loyalty Reward program that provides additional spending money to fund sabbaticals. We also offer working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

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