Luxury Travel Concierge

6 days ago

Melbourne, Victoria, Australia Ten Lifestyle Group Full time
Do you love working in travel?

Are you the go-to person for friends' holiday plans?

Always up-to-date on the newest luxury hotels and hottest destinations?

If that sounds like you, keep reading — Ten is looking for passionate, motivated, and resourceful Travel Specialists to join our APAC team

This is a remote role, open to candidates based in QLD, NSW or VIC, offering you the flexibility to work from home while building a rewarding career in luxury travel.

What You'll Do
  • Deliver exceptional travel experiences by handling leisure travel requests from our global members.
  • Manage bookings for scheduled, no-frills, and chartered flights — with a strong focus on first and business-class travel.
  • Use your commercial judgement and expertise with GDS (preferably Amadeus) and job management systems to find the best travel solutions.
  • Provide outstanding customer service that keeps our members coming back again and again.
  • Collaborate virtually with our global team while enjoying the autonomy and convenience of remote work.

What We're Looking For
  • A love for the travel industry and a passion for creating memorable journeys.
  • A fast learner who thrives in a dynamic, fast-paced environment.
  • Excellent communication skills in English
  • Experience with GDS booking platforms and a knack for problem-solving.
  • Someone who is excited about career growth and ready to build a long-term future with us.

Why Join Ten?

Ten is the global leader in premium lifestyle and travel concierge services. With a network spanning 20+ offices worldwide and more than 1,300 dedicated employees, we help over two million high-net-worth members get the most out of life — wherever they are.

We combine insider knowledge, cutting-edge technology, and buying power to go beyond expectations every time.

We're growing rapidly — over 40% annually — and backed by a committed, ambitious team that invests in your career progression through training, internal mobility, and leadership opportunities.

As a Certified B Corp, we're proud to make a positive impact on society and the environment while delivering world-class service. And best of all?

You'll be doing meaningful, exciting work — from the comfort of your home in QLD, NSW or VIC.

Requirements

We are looking for a candidate who meets the following criteria:
  • Experience: Proven track record in a dedicated flight sales role within a travel agency, tour operator, or concierge business.
  • GDS Proficiency: Hands-on experience with one or more Global Distribution Systems (preferably Amadeus), including complex multi-sector bookings and round-the-world routings from all major global hubs.
  • Travel Knowledge & Passion: Strong knowledge of, and enthusiasm for, a wide variety of leisure and city destinations, as well as different travel styles.
  • Luxury Travel Expertise: Demonstrated success in designing luxury holidays for affluent clients.
  • Attention to Detail: Exceptional focus on details, especially when working under pressure.
  • Customer Commitment: Dedication to customer satisfaction, willingness to go the extra mile, tactful and diplomatic approach, and excellent problem-solving skills.
  • Multitasking & Adaptability: Ability to manage multiple projects simultaneously and adapt quickly to a dynamic and changing environment.
  • Self-Motivation: Highly motivated, committed, with strong initiative and drive.
  • Communication Skills: Exceptional verbal and interpersonal skills for liaising with members and suppliers, maintaining a calm and professional demeanor at all times.
  • Language Skills: Native-level proficiency in English (both written and spoken)
  • Independence & Teamwork: Strong attention to detail, ability to work independently, and a reliable team player with excellent interpersonal and communication skills.

Working Hours
  • Full-time position.
  • Monday to Friday, 38 hours per week, with a start time of either 8:00 AM or 9:00 AM

Important Notes
  • Applicants must have the right to work in Australia.
  • We regret that we cannot accept applications without valid work authorization

#Work from Home #Remote Work #Career Progression

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as 'extra spending money') that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals - this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

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