Project Manager – Customer Delivery

3 weeks ago

Sydney, New South Wales, Australia DroneShield Limited Full time
Project Manager – Customer Delivery (AU)

Work with cutting edge technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of the world's most challenging technical problems in Electronic Warfare, Artificial Intelligence and Machine Learning, RF sensing, Sensor Fusion and distributed systems. Working with high profile customers across militaries, government agencies, airports, critical infrastructure, law enforcement and many others.

With one of the largest listed defence company market capitalisations in Australia and having raised approximately $250m in 2024 alone, DroneShield is undergoing hypergrowth stage, fuelled by rapidly increasing use of drones for nefarious applications, from battlefield, to terrorism, to contraband delivery and commercial espionage.

This role is in the DroneShield Sydney headquarters in Sydney CBD. There are approximately 340 staff based in the 4,000sqm facility today, scheduled to grow to approximately 400 staff by end of 2025. Overseas on the ground presence includes USA, Denmark, Mexico, and UAE, as well as distributors in over 70 countries globally.

About the role

DroneShield is seeking a Project Manager with proven experience to join our growing Customer Delivery team in Sydney, NSW.

Reporting to the Customer Delivery Manager, this role is responsible for the end-to-end coordination of project delivery activities across demonstrations, installations, training, and support.

The Project Manager works closely with Field Service Engineers, Sales Directors, and broader Operations and Technical teams to ensure high-quality customer engagement and timely project execution both domestically and internationally.

Responsibilities, Duties and Expectations

  • Manage and coordinate projects from customer engagement through delivery, installation, and post-delivery support
  • Oversee resource planning and alignment across Field Service and Technical teams
  • Support demonstration execution and readiness, including scenario planning and on-site coordination
  • Maintain and manage DroneShield's planning and delivery tools
  • Develop and manage project documentation, including delivery plans, schedules, reports, and customer communication
  • Interface with internal stakeholders (Sales, Engineering, Logistics, FSEs) to ensure alignment on project milestones
  • Ensure projects are delivered on time, within scope, and to the required quality standards
  • Participate in and lead project meetings with customers and partners
  • Support compliance with safety, quality, and site administration protocols
  • Create an environment of continuous improvement, collaboration, and customer focus
  • Provide direct support to the Customer Delivery Manager on project reporting, delivery risks, and customer satisfaction

Qualifications, Experience and Skills

Required

  • Minimum of 2 years' experience in a similar position within the technology industry.
  • Confidence to manage project delivery from inception to closure
  • People management and leadership skills
  • Australian Citizen and able to successfully obtain and maintain a minimum Baseline Security Clearance.
  • Experience with customer engagement in a Defence (AUSDEFCON) or critical-engineering environment is desirable
  • Experience with the systems engineering lifecycle from concept definition and requirements management to project delivery is desirable
  • Bachelors degree, or equivalent experience in: Science, Technology, Engineering, or Mathematics.

Veterans are encouraged to apply.

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.

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