
Customer Project Manager
2 weeks ago
This role is a contract opportunity in Sydney. Base pay range: A$800.00/daily – A$850.00/daily. Salary details may be discussed with your recruiter.
OverviewWe are seeking a highly skilled Customer Project Manager to lead a multiyear network transformation program. This role is critical to ensuring the successful delivery of complex projects within scope, budget, and timelines, while driving innovation, efficiency, and customer satisfaction. You will oversee cross-functional teams, act as the primary point of contact for clients, and deliver outcomes that strengthen long-term partnerships and business value.
Responsibilities- Lead customer projects to ensure delivery within agreed scope, budget, schedule, and quality.
- Manage cross-functional project teams, allocate resources, and monitor performance to meet contractual commitments.
- Act as the main liaison for customers, building strong relationships and resolving issues throughout the project lifecycle.
- Develop and maintain detailed project plans, adapting to changes and ensuring alignment with organisational standards.
- Conduct thorough risk management, identifying issues and implementing mitigation strategies.
- Drive continuous improvement initiatives to enhance quality and customer satisfaction.
- Facilitate transparent and timely communication with stakeholders.
- Oversee project closure, including compliance checks, post-evaluations, and lessons learned documentation.
- Integrate into the customer's network ecosystem including IT, OSS and security platforms.
- Test/validation in the lab and at trial sites.
- 8+ years of project management experience, preferably in the telecommunications or technology sector.
- Advanced expertise in managing complex, multiyear technology projects.
- Experience leading IP Network integration projects, including requirements gathering, design, deployment, and traffic migration.
- Proven ability to manage multiple integrated workstreams within broader programs of work.
- Excellent communication, leadership, and negotiation skills with a global mindset.
- Experience with change management processes and tools.
- Familiarity with project management methodologies and standard operating frameworks.
- Financial forecasting and budget management expertise.
- Project management certification (e.g., PMP, PRINCE2).
Apply now for a chat or send your resume to ryan.atack@talentinternational.com
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