Sales Team Leader

4 weeks ago

Melbourne, Victoria, Australia at Full time
Overview

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. We provide customers straightforward, no-strings-attached access to vehicle ownership with a strategic focus on Rideshare. We are also leading the transition to green mobility by moving the fleet to electric vehicles.

Splend was founded in Sydney, Australia in 2015 to make vehicle ownership for rideshare drivers more accessible through flexible, eco-friendly and affordable options. We now manage the largest electric vehicle fleet in Australia, focused on the rideshare market and green mobility solutions.

About the role

As the Sales Team Leader at Splend, you will lead a passionate team of sales experts in our retail-driven hubs, driving sales and customer growth while ensuring a best-in-class customer experience. This role combines leadership of hub operations with a focus on product sales and customer success, guiding both operational effectiveness and team enthusiasm for the product.

Responsibilities
  • Cultivate a team culture with deep product knowledge and enthusiasm for Splend's vehicle subscription packages. Train and mentor sales consultants to connect offerings with customer needs.
  • Oversee hub operations to ensure seamless functionality and superior service delivery; address challenges promptly and foster innovative problem-solving.
  • Implement sales strategies and monitor team performance against targets; adjust tactics to optimise sales outcomes and customer satisfaction.
  • Maintain oversight of the customer journey from initial enquiry through onboarding, ensuring customers are matched with the right product to reduce churn and increase loyalty.
  • Collaborate with other team leaders, sales managers, and regional managers to align strategies and share insights.
  • Ensure the retail space is engaging and conducive to sales, managing product displays and promotional materials for maximum clarity and appeal.
What you'll bring
  • Proven track record of leading sales teams in a high-energy, retail environment.
  • A passion for product knowledge and the ability to inspire enthusiasm in others.
  • Strong problem-solving skills and a proactive approach to addressing challenges.
  • Exceptional communication and interpersonal skills; ability to build relationships and foster collaboration.
  • Hands-on leadership style capable of driving both strategic initiatives and day-to-day operations.
  • Robust retail flair and meticulous organisational skills to ensure operational efficiency.
  • Strategic thinker with the ability to pre-empt challenges and craft pre-emptive solutions.
  • High standards of professionalism and a commitment to quality customer interactions and team management.
  • A full unrestricted Australian Driver's License.
  • Comfortable commuting to our South Melbourne hub daily.
What we offer
  • Performance-based bonus
  • Salary packaging with 15% employer contributions for Electric Vehicles
  • A day off on your birthday
  • Employee Assistance Program
  • Dedicated Learning & Development platform

We value diversity and inclusion and are dedicated to fostering a workplace where everyone is respected and supported. We welcome diverse perspectives to drive us forward.

When you apply, please indicate if there are any reasonable adjustments needed during the interview process.

Applications and insights

We are looking for candidates who can demonstrate relevant experience as a Sales Team Leader and who have rights to work in Australia, including current Australian Driver's Licence.


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