Back of House Operations Coordinator

2 weeks ago

Newcastle, New South Wales, Australia City of Newcastle, Australia Full time
Overview

Back of House Operations Coordinator role at City of Newcastle, Australia. This is a fixed-term, full-time position for 14 months, commencing in November. You will lead a back of house (Commissionaires) team to ensure exceptional customer experiences, venue presentation, security, and operational support across City Venues' function spaces, including City Hall, Fort Scratchley and 12 Stewart Ave.

Responsibilities
  • Lead a team in venue operations and delivery
  • Coordinate arrival and departure logistics, staffing, security and training
  • Support event planning, readiness and continuous improvement while balancing customer service with operational efficiency, compliance and risk management
  • Ensure safety standards, including accessibility requirements, are upheld
Qualifications / Experience
  • Experience in venue operations or a similar operations coordination role preferred
  • Ability to lead a team and work with internal and external stakeholders
  • Strong focus on customer service, safety and compliance
  • Commitment to inclusion and accessibility in events and venues
About City of Newcastle

City of Newcastle (CN) is committed to creating a safe and inclusive workplace, supporting flexible work arrangements, and fostering a diverse and collaborative culture. CN values inclusion and respect for diverse backgrounds and perspectives.

Benefits
  • 38-hour working week with flexible work arrangements available
  • 4 weeks of annual leave, 3 weeks of personal leave, plus 2 additional paid public holidays
  • 17.5% annual leave loading yearly payment
  • Paid parental leave for primary carers
  • Industry leading employment conditions
  • Corporate Fitness program from as little as $12.90 per fortnight
  • Access to CN employee benefits including Novated Lease options and reward vouchers
  • Annual performance development plans and ongoing training
  • Leading the CN Way leadership program
  • IDE networks and inclusion initiatives
  • Health & Wellbeing programs including Onsite Physiotherapist and Psychology services

You must have the right to live and work in Australia to apply. CN do not accept unsolicited resumes from recruitment agencies.

Application Closing Date: Sunday 21 September 2025

Remuneration: $85,470.45 + 17.5% annual leave loading + 12% Superannuation per annum for a 38-hour week

Contact: Michael Steel - Venue Operations Manager - 02 4974 2163 or msteel@ncc.nsw.gov.au

If you require adjustments to the recruitment process or accessibility accommodations, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Management and Manufacturing; Industries: Government Administration


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